FYTOOReviews of fytoo.com

Response from FYTOOJun 8, 2024

We sincerely apologize for the inconvenience caused. The material of your frame is Acetate, not Metal. After receiving your request saying the glasses' size/style doesn't fit you, we offer you a proper solution. We're sorry that our solution didn't get your satisfaction. To better assist you, our agent has contacted you via email again. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOJun 7, 2024

We're sorry for the misunderstanding caused. After receiving your request, our team attached great importance to your problem and got back to you via email for further information. But we didn't hear from you. If you would like to communicate with us over the phone, you can call us during our working hours or let us know when you will be available and we will call you back then. To solve your problem as soon as possible, please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOJun 7, 2024

Ci scusiamo per l'inconveniente causato. In caso di problemi con gli occhiali dopo averli ricevuti, si prega di contattare il nostro servizio clienti. Cercheremo di offrirle una soluzione adeguata. Siamo spiacenti di non aver trovato le informazioni relative al suo ordine. Potrebbe fornirci il suo numero d'ordine o il suo indirizzo e-mail in modo da poterla assistere meglio? Può anche contattare il nostro centro di assistenza clienti. La aiuteremo a risolvere il problema. Grazie mille per la sua comprensione! Attendiamo con ansia la sua risposta!

Response from FYTOOJun 6, 2024

We're sorry for this issue. If you have any problems with your glasses after you receive them, please contact our customer service in the first place. We will try our best to address this issue for you. To better help you, our agent has sent you an email. Please kindly check your email or spam folder. Thanks for your understanding and patience. We're looking forward to your reply.

Response from FYTOOJun 1, 2024

Thanks for your feedback! Our agent will reply to your email within 12 hours of receiving it. If you have urgent needs, you can contact us via online chat or by phone. We are sorry that we didn't find your order and email record based on this email address. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOMay 31, 2024

Thanks for your kind feedback! If you have any questions after receiving the glasses, please don't hesitate to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has sent you an email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply! (●'◡'●)

Response from FYTOOMay 31, 2024

We sincerely apologize for the misunderstanding caused. According to our records, you placed an order on our website on May 4, 2024. And your order was delivered on May 16, 2024. The shipping method you selected for your order is standard shipping, whose shipping time is 10-16 days. The delivery time of your order is in the normal range. Your understanding would be greatly appreciated.

Response from FYTOOMay 24, 2024

We've received your request. We're sorry for any misunderstanding caused. Your package failed to be delivered because of the incorrect address you entered. The package will be destroyed by the transit stations eventually. Our agent has raised the replacement order solution, we're sorry that you are not pleased with it. To better address this issue, our agent has emailed you, please kindly check your email or spam folder. Thanks for your understanding. We're looking forward to your reply.