FYTOOReviews of fytoo.com

Response from FYTOOJul 2, 2024

We're sorry for the inconvenience caused. According to the record, you missed the Street number when entering the shipping address, which led to the package being delivered to the wrong address. The status of your package has been marked as delivered at present, so we suggest that you could contact the USPS service to learn more situation about the package first. To better assist you, our agent has contacted you again via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOJun 29, 2024

Thanks for your feedback! Based on your prescription, your Axis number for your left eye is 83 and 99 for your right eye. But you etered 8 for left eye and 9 for the right eye by mistake. The wrong Axis numbers you entered on the website are the reason for your discomfort. Our agent has replied to your email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJun 23, 2024

We apologize for the misunderstanding. We fully understand your dissatisfaction and disappointment when a product does not meet your expectations. Upon receiving your request about your eyeglasses problem, our customer service team has maintained a positive attitude and provided various options to help you solve the problem. Even though we explained in our emails several times that the problem you reported in the pictures was actually a normal condition of the frames and could be improved in a very simple way, you still showed your dissatisfaction and refused to accept our solutions. Our customer service team put themselves in your shoes and went out of their way to get you a refund. We are sorry that we don't understand why you repeatedly asked us to recognize this non-existent quality problem during the communication process, and we still respect your point of view and remarks. We have given feedback to our warehouse and manufacturer and will strive to make even better products in the future. In response to what you mentioned, we ask you to remove the negative comments and then give you a refund. We are really saddened by your misunderstanding. As we mentioned earlier, since the problem you reported is not a quality issue but a normal situation, according to our after-sales policy, we are unable to process a refund for you. However, in order to pursue your satisfaction, we still went against our after-sales policy and made an exception to get a full refund for you. In the process of resolving the issue, in order to help you get a refund, our customer service staff asked you if you could remove the negative review. You agreed to this. Throughout the process, we only followed the principle of friendly negotiation between the two parties to make our suggestions and requests to you. If you still have any questions or needs, please feel free to contact us. We also sincerely wish you all the best for every day ahead.

Response from FYTOOJun 23, 2024

Thank you for your feedback! We offer a 30-day warranty to our customers. If customers have any quality problems within 30 days of receiving the parcel, we will provide the best solution for them. However, if the return is due to subjective factors, such as not liking it, etc., the return shipping costs need to be borne by the customer. We will issue the refund after receiving the returned parcel. We are sorry that we didn't find your order information. If you have placed an order on the website, we hope you can leave your order number or email address so that we can better help you nout. Thank you very much for your understanding and cooperation.

Response from FYTOOJun 22, 2024

We're sorry for this issue. If you have any issues with your glasses, please contact us in the first place. We will try our best to help you. To better assist you address this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOJun 21, 2024

We're sorry for any misunderstanding caused. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. To better address this issue, our agent has emailed you. Please kindly check your email or spam folder. Thanks for your understanding. We're looking forward to your reply.

Response from FYTOOJun 13, 2024

We're sorry that our production didn't get your satisfaction. After receiving the glasses, you can contact our customer service center if there's any problem with your glasses. We'll try to solve the problem for you. We didn't receive any of your requests that you're not satisfied with your order. To better help you, our customer service agent has sent you an email for further information. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOJun 8, 2024

We're sorry for the misunderstanding caused. After receiving your online request that you didn't receive the package, our team attached great importance to your problem and contacted the express company immediately. We confirmed from the express company that your package has been delivered successfully and then offered you related information. But we didn't receive your reply. Unfortunately, we didn't find your calling request in our records. If you would like to communicate with us over the phone, please kindly contact us during our working hours so that we will be able to answer the phone in time. To better help you, our agent has sent another email to you. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.