Medaka S.
Compliments to your products and…
Compliments to your products and support. I think one of your delivery contractor in Italy was totally incompetent and could not find my address. Glasses were even never tried to be delivered but your customer service Rita was very efficient to do the follow ups and offered alternatives swiftly and delivered the glasses to Japan in short time. Compliments. I intend to order in future hoping you will use better delivery service in Italy.
Response from FYTOOMay 24, 2025
Thank you so much for your kind words and detailed feedback! We're truly sorry for the delivery issues you experienced in Italy — we understand how frustrating that must have been. We’re so glad our agent was able to step in and resolve the issue efficiently. Your compliments mean a lot. We look forward to serving you again in the future — hopefully with a smoother experience all around.