FYTOOReviews of fytoo.com

Response from FYTOOAug 20, 2024

Thanks for your feedback! We sincerely apologize for the uncomfortable experience and we totally understand your frustration with the unresolved issue. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. The sizes on our website are fixed so we are unable to redo for your own size. But we have a variety of frame sizes for you to choose from. Our agent has emailed you with a better solution. Please kindly check your mailbox or spam folder. Thanks for your support and understanding. We are looking forward to your reply!

Response from FYTOOAug 12, 2024

We're sorry for this issue. The pictures shown on our website are taken in full light condition using white paper as a background. So there is a little color difference between the glasses you received and the pictures shown on our website. This is normal. For this issue, we have raised one solution and got your approval. To better assist you, our agent has emailed you. Please kindly check your email or spam folder. Thanks for your understanding and patience. We're looking forward to your reply.

Response from FYTOOAug 9, 2024

We're sorry for your dissatisfaction and the misunderstanding caused. We didn't receive your request about returning your glasses because you marked the status of your request as Solved after sending it to us. In this case, the request will not be shown in our system. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. To better help you, our agent has sent you an email with further information. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOAug 8, 2024

We're sorry for the misunderstanding caused. According to our records, your order was delivered on July 31st. We received your request about the scratch on your glasses on August 7th. To solve your problem properly, our agent hoped you would send us a picture of the glasses you received. Each pair of glasses has to go through strict quality inspections before being shipped out. We checked our records and confirmed there was no scratch on the glasses when they were shipped. We asked you whether the scratch appeared when you opened the package or in the process of your daily wear. In this case, we will be able to know how the issue happens and prevent it from happening again. From start to finish, we have never shied away from solving your problems. We also ask questions to get more information in order to solve your problem. We can only offer you a solution after figuring it out. We were confused as to why the normal problem-solving process was a sign that we were out of touch and didn't want to solve the problem. Our agent has replied to your email to continue solving the problem for you. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOAug 6, 2024

We're sorry we didn't find your order information. We offer a 30 day warranty to our customers. If customers have any problems within 30 days of receiving the glasses, they can contact the customer service center. We will provide a satisfactory solution for our customers. If the customer wants to return them, we will send a replacement or refund after receiving the returned package. In order to better help you solve the problem, please contact the customer service center or provide your order information in time, our agent will follow up in the shortest time. Thank you for your understanding and cooperation!

Response from FYTOOAug 2, 2024

We're sorry for this issue. To better assist you, our agent Kathy has emailed you. We will try to fix this for you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOJul 31, 2024

We sincerely apologize for the inconvenience caused. According to the records, you placed an order on our website on July 6th, whose amount is $60. Your order was delivered on July 17th. The delivery time of your order is in the normal range. The try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page. Based on our return policy, If the replacement or the refund is raised for the non-quality problem, we won't be able to cover the return shipping cost. The return shipping cost depends on your local express company and the shipping method you selected. After receiving your request saying the glasses are a little big for you, our agent has offered you a proper solution. We're sorry that our solution didn't get your satisfaction. To better assist you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOJul 30, 2024

Thanks for your feedback and we are deeply sorry for the unpleasant shopping experience! The USPS tracking shows"PHILADELPHIA, PA 19146,Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 2:03 pm on July 23, 2024." The certificate issued by the USPS you sent us also states that they delivered the package to your address successfully. If you still haven't found it, we guess it may be stolen by someone else. We sincerely apologize for this problem. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!