FYTOOReviews of fytoo.com

Response from FYTOOSep 19, 2024

We're sorry for this issue. Your first order was delivered on 2023-07-19. It contains a pair of Wilhelmina glasses. The second order you placed that you said was bigger for you is Finlay glasses. They are two different frames. The Finlay is bigger than Wilhelmina frame. To better address this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOSep 19, 2024

Thanks for your feedback! We process the lenses strictly based on the customer's prescription. If you have any questions after receiving the glasses, please don't hestitate to contact our customer servuice center. Our agent will help you solve the problem in the shortest possiblke time! Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOSep 19, 2024

We're sorry for this issue. Accroding to your order records, you have placed four orders on our website. But they all have after-sale issues. For your first order, you contacted us and said that your glasses were missing when you received your order. Even though we confirmed that the glasses were all shipped out with our warehouse, we still made a replacement order for you to show our apology. The second order. You contacted us and requested a return or refund because your lenses have fallen out. Your order is beyond our 30-day warranty and 180-day exchange period, but we still processed a pair of replacement glasses for you by charging you 19.16 USD. The third order. After signing for half a month, you said that you couldn't see clearly when you wore one pair of Kipling glasses. Our agent processed a pair of replacement glasses for you by charging you the frame fee and shipping cost. The last order. After it was delivered, you said that you still have vision issues when you wear one pair of Bosell glasses. This time, our agent suggested that you could take the glasses to have the lens test but you refused. We also explained this issue, sent you our return address, and expressed that we could process the refund for you after receiving your returned package. We have tried our best to help out with all your issues with the glasses. Again, we're sorry for all the issues caused and appreciate your understanding.

Response from FYTOOSep 18, 2024

We sincerely apologize for the inconvenience caused. If there's any problem with your glasses after receiving them, please contact our customer service center. We'll try to solve the problem for you. We're sorry that we didn't find the communicated record you contacted us. To better assist you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding and support.

Response from FYTOOSep 14, 2024

Thank you for your precious feedback. We apologize for the unpleasant shopping experience Since the glasses are a special product, we should follow the doctor's prescription strictly. The wrong prescription you entered is the reason for the blurred vision. We attach great importance to this issue and our agent has contacted you via email with a better solution. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOSep 2, 2024

Thanks for your feedback! We're sorry we didn't find your order based on the informatiuon. We checked the email record and Whatsapp message and we also didn't find your email or message. Please confirm again if you contacted us via the correct information. Our email address is [email protected]. If you indeed placed the order successfully, please kindly offer us your order number or email address you used to contacted us before. We will try to help you out. After the order is placed, you will receive an order successfull notification from the system including your order detail. You can check your spam folder if you didn't receive it. Our phone chat number is +1 (201) 581-3309, which is available 8:00 PM-5:00 AM (UTC-4) and 9:00 AM-1:00 PM (UTC-4). Meanwhile, our agent will reply every email or Whatsapp message within 12 hours. Fytoo always put our customers' shopping experience first and strive to provide top-notch service. We have been praised by many of our customers for our customer service as well. Please feel free to contact us if you have any questions. We are looking forward to your reply!

Response from FYTOOSep 2, 2024

Thanks for your feedback! We sincerely apologize for the long wait caused and we totally understand your feeling! The shipping time for business shipping takes 5-10 days. Your order was placed on Aug.12th and delivered on Aug.19th. It's within the normal shipping time. Meanwhile, our agent will reply to every email within 12 hours. We didn't find the email record of you contacted us before based on this email address. Our agent has contacted you via email to help you out, please kindly check your mailbox or spam folder We're looking forward to your reply!

Response from FYTOOAug 29, 2024

Thanks for your feedback and we're sorry for the long wait caused. According to our order records, the latest logistic information of your order is "SAINT LOUIS MO DISTRIBUTION CENTER,Arrived at USPS Regional Destination Facility -> Your item arrived at our SAINT LOUIS MO DISTRIBUTION CENTER destination facility on August 28, 2024 at 11:56 am. The item is currently in transit to the destination." Your package is prepared for delivery by the local USPS. Our agent has emailed you with the tracking number, you can contact them for further delivery detail. Please kinldy check your mailbox or spam folder if you didn't receive the email. We are looking forward to your reply!