FYTOOReviews of fytoo.com

Response from FYTOONov 27, 2024

Thanks for your precious feedback. According to your order record, the order 2 contains two pairs of Single Vision glasses. But we are sorry that you only entered the PD value in your prescription on our website. We are afraid this is the reason for the blurry vision. After you place your order, you can also receive an order success notification, including your order details to confirm. Please kindly check your spam folder if you didn't find them.  For Order 1, we are sorry we didn't find your order information via the email address ([email protected]). Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOONov 27, 2024

Thank you for your kind review! We're happy to hear that we could assist with the replacement of your glasses, and we appreciate your understanding with the postage. Our team is always here to help, and we’re excited for you to receive your new pair. If you need anything else in the meantime, please don’t hesitate to reach out!

Response from FYTOONov 24, 2024

We sincerely apologize for the inconvenience caused. Each pair of glasses has to go through our strict quality inspections before being shipped out. According to the record, your glasses were delivered on October 22, 2024. If there's any problem with your glasses after receiving them, please contact us on time. We're sorry that we didn't find the record based on your email. To better assist you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOONov 22, 2024

Thanks for your feedback! We're sorry we didn't find your order based on the information. After the order is shipped, you'll receive a shipment notification from the system inclduing your USPS tracking number. Please check your spam folder if you didn't find it. Please kindly contact us via email about your order information so that we can check your order detail first. Our agent will help you out in the shortest possible time. We are looking forward to your early reply！

Response from FYTOONov 14, 2024

Thanks for your feedback! We process the glasses strictly based on the customer's prescription. Photochromic lenses are different from polarized lenses, it’s a kind of lens that can automatically change its color according to the light. Photochromic lenses look like common lenses when you are indoors, but they will turn to darken if you go outside or to a brighter area. Photoccromic lenses also don't change color indoors or in the car. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder We are looking forward to your early reply!

Response from FYTOONov 8, 2024

Thanks for your feedback and we sincerely apologize for the unpleasant shopping experience! Each pair of our glasses is strictly quality inspected before shipment to ensure that the glasses are qualified. In addition, we have a 30-day warranty on our website. If you have any quality issues after receiving your glasses, you can contact us and we will try our best to help you. We have replied to your email but didn't get a reply from you. To better help you solve this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOONov 8, 2024

Thanks for your previous feedback. We are sorry for the inconvenience caused. We're very sorry for your uncomfortable wearing experience. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. If there are quality issues within the 30-day warranty period, we can provide free return and exchange services for customers. For non-quality issues, customers need to bear the shipping cost. You can refer to the specific explanations https://www.fytoo.com/replacement-refund  listed on our website. Our agent has conatcted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOOct 31, 2024

Thanks for your feedback! The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check your mailbxo or spam folder。 We are looking forward to your early reply!