FYTOOReviews of fytoo.com

Response from FYTOODec 18, 2024

We sincerely apologize for the inconvenience caused. Each pair of glasses has to go through our strict quality inspections before being shipped out. You can contact us at any time if there's any problem with your glasses after receiving them. We'll try to help you out. We're sorry that we didn't find your order record based on the review. We would appreciate it if you could offer us more order details. You can also contact our customer service center again. We'll try to solve the problem for you. Your understanding would be greatly appreciated.

Response from FYTOODec 17, 2024

We're sorry that our frame didn't meet your satisfaction. We could process an exchange package for you after receiving your returned package. The problem with your glasses is beyond a quality issue, the shipping cost would be at your expense if you would like a return. Our agent has explained this to you. We're sorry that our solution didn't meet your expectations either. To better solve your problem, our agent has emailed you, please kindly check the email or spamfolder. We're looking forward to your reply.

Response from FYTOODec 14, 2024

We sincerely apologize for the inconvenience caused. Our phone chat number is +1 (201) 581-3309, which is available 8:00 PM-5:00 AM (UTC-4) and 9:00 AM-1:00 PM (UTC-4). You can call us during the time range provided or send emails to [email protected] at any time. After receiving your request, our agent will get back to you in the shortest possible time. According to the record, your order can't be shipped via Standard Shipping due to the Canada Post strike. It can only be shipped via Business Express at present. We also sent you an email to explain the situation but didn't get your confirmation. To better assist you, our agent has contacted you via email again. Please kindly check it in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOODec 8, 2024

Thanks for your feedback! Based on your prescription you sent us, you entered the wrong CYL and AXIS numbers on the website. The wrong prerscription you entered is the reason for the discomfort. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOODec 5, 2024

We're sorry that we couldn't find any information about you. If you need any help, could you please contact our support agent? We will try to fix this issue for you. We're looking forward to your reply.

Response from FYTOODec 3, 2024

We're sorry for any misunderstanding caused. Your first order is marked as delivered, but you said that you didn't receive it. So the insurance comes into effect, and we generated a replacement order for you. Even if it is the mistake the carrier made, we have sent you a replacement order. But for the replacement order, the logistics information shows delivered to your building. You said you have not received it as well. To better address this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOODec 2, 2024

We sincerely apologize for the inconvenience caused. Our product pictures are taken in kind. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Based on our policy, if the return is raised for the non-quality issue, we won't be able to cover the shipping cost. We also sent you the return address information on December 26th after receiving confirmation that you wanted to return the product. To better assist you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOODec 1, 2024

Thanks for your feedback! Whether you have any questions after receiving the glasses, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! We've contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!