FYTOOReviews of fytoo.com

Response from FYTOOJan 26, 2025

Thanks for your feedback and we're sorry that the glasses didn't get your satisfaction. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email with a better solution. Please kindly check our email in your mailbox or spam folder. We're looking forward to your reply!

Response from FYTOOJan 25, 2025

Thanks for your feedback and we're sorry the glasses didn't get your satisfaction. The thickness of the lenses depends on your prescription and lens index you choose. The higher the lens index, the thinner the lens. If you feel 1.56 lens index is a little thick, we suggest you can choose 1.61, 1.67 or 1.74 index. Our agent has contacted you via email to help you out. Please kindly check our email in your mailbox or spam folder. We're looking forward to your reply!

Response from FYTOOJan 23, 2025

Thanks for your precious feedback. We am sorry for the misunderstanding caused. We offer our customers a 30-day warranty period. If you have any problems, you can contact us. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 22, 2025

We're sorry for any misunderstanding caused. Of course, we support the return. We could process the refund or replacement for you after receiving your returned item. But if the return request is raised for non-quality issues. The shipping fee would be at your expense. Our package is overseas, so the shipping fee may be a little expensive for you. This is the reason why our agent raised the coupon solution. We're sorry that you are not pleased with this. To better help you address this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOJan 22, 2025

Thanks for your feedback and We're deeply sorry for the unpleasant shopping experience! Based on your order details, we found that you entered the wrong prescription on the website, which is the reason why you couldn't see clearly.Our agent has offered you a solution but you just want to order new glasses in your local store. We're deeply sorry that the solution didn't get your satisfaction. We've contacted you via email again to offer you a better solution. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 13, 2025

Thanks for your precious feedback! We are sincerely sorry for the misunderstanding and inconvenience caused. Please rest assured that all our frame photos are taken directly from the physical products. To ensure accuracy, all prescription needs to be entered by the customer. We will process the glasses strictly according to the prescription information entered. If there are quality issues within the 30-day warranty period, we can provide free return and exchange services for customers. For non-quality issues, customers need to bear the shipping cost. You can refer to the specific explanations https://www.fytoo.com/replacement-refund listed on our website. Our agent has contacted you via email to help you solve this problem. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 13, 2025

We sincerely apologize for the inconvenience caused. We support return. But if the return request is raised for the non-quality issue, we may not be able to cover the shipping cost. After receiving your request saying one of the glasses is too small for you, we attach great importance to your experience and offer you a proper solution. We're sorry that the solution didn't get your satisfaction. To better assist you, our agent has contacted you via email. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOJan 11, 2025

Thanks for your feedback. We are sorry for the unpleasant shopping experience. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. The return and exchange policy on our website is true and valid. If there are quality issues within the 30-day warranty period, we can provide free return and exchange services for customers. For non-quality issues, customers need to bear the shipping cost. You can refer to the specific explanations https://www.fytoo.com/replacement-refund listed on our website. To better help you solve this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.