FYTOOReviews of fytoo.com

Response from FYTOOMar 29, 2025

We sincerely apologise for the inconvenience caused. Our lenses are made of resin, which can enable their durability and clarity. The materials of each frame are also listed on the frame's details page. In addition, each pair of glasses has to go through our strict quality inspections before being shipped out. They're durable enough. We're sorry that our product didn't meet your satisfaction. We'll process a replacement or a refund for you after receiving the package. To better assist you, our agent has contacted you via email. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOMar 28, 2025

Thanks for your feedback. We have previously emailed you with suggestions regarding the issue you mentioned, if you still feel uncomfortable please contact us again and we will provide you with a proper solution. Our agent has contacted you again with a better solution. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply.

Response from FYTOOMar 27, 2025

We're sorry for any misunderstanding caused. Every time you called, our agent picked up your call. We took your call on Thursday, March 27, 2025, at 09:21:05. We talked for over 20 minutes. We also replied to all your emails and raised a coupon solution for you. To better help you out, our agent emailed you again. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOMar 27, 2025

Thanks for your feedback. We apologize that we misunderstood what you meant. When you mentioned that the nosepiece portion of the frame was uncomfortable, we assumed that there was damage to your nosepiece, so we asked you for some photos to confirm the problem. We will offer a more appropriate solution to your problem and apologize again for our misunderstanding. In addition, we mean that if you are satisfied with our solution, we would like you to give us a positive review, which will encourage us to get better and better. Please be sure that we value your shopping experience. Our agent has contacted you again with a better solution. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply.

Response from FYTOOMar 26, 2025

We're sorry for the inconvenience caused. We process the lenses strictly based on the customer's order prescription. And each pair of glasses has to go through our strict quality inspections before being shipped out to ensure the accuracy of the lenses. If you think there is any problem with the lens prescription, you can have the lenses detected in your local eye clinic directly. We're sorry that we didn't find your order information. You can offer us more order details or contact our customer service center at any time. We'll try to help you out. Thanks so much for your understanding.

Response from FYTOOMar 25, 2025

Thanks for your feedback. We have provided you with a solution to the problem you mentioned via email. If you have any questions about the solution please contact us and we will try to help you. Our agent has contacted you again with a better solution. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply.

Response from FYTOOMar 25, 2025

According to the record, your order was delivered on March 10, 2025. After receiving your email about the order issue, our agent has been actively working on the problem for you and offering you some proper solutions. If you have any questions about the solution, please contact us at any time. Thanks so much for your understanding.

Response from FYTOOMar 24, 2025

Thanks for your feedback and we sincerely apologize for the unpleasant shopping experience. We processed your glasses strictly according to the information in your order. When you mentioned that the lenses were not coated as expected, we promptly addressed the issue and provided a solution. Since this issue is not a quality issue, if you want to return the glasses, We're afraid you will have to pay for the shipping cost. We will issue the refund after receiving the returned package. We apologize for the misunderstanding. We didn't mean to resolve your issue only after you deleted or changed your review. We hope that if you are satisfied with our solution or service, you can give us a feedback, which will motivate us to do better, from the beginning to the end your comments and questions are very important to us, and we understand your feelings very well. Our agent has contacted you again with a better solution. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply.