FYTOOReviews of fytoo.com

Response from FYTOOApr 29, 2025

We sincerely apologise for the inconvenience caused. According to the record, your glasses were delivered on March 23, 2025. After receiving your email saying one of the glasses is broken, our agent replied to your email to request a picture of the broken glasses but didn't get your reply. You can check our email in your spam folder if you didn't find it. To better assist you, our agent has contacted you again via email. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOApr 27, 2025

Thanks for your feedback and we're sorry for the unpleasant shiopping expereince! The frame size is listed on the details page for the customers' reference. We also offer a 30 day warranty for the customers and will issue the refund after receiving the returned package. Based on the email record, our agent has already sent the return address to you but didn't receive your tracking number. Please kindly tell us the tracking number if you've returned so that we can process the refund after receiving it. Our agent has contacted you again to help you out. Please kindly check our email in your mailbox or spam folder. We are loking forward to your early reply! ❤️

Response from FYTOOApr 25, 2025

Thank you for your feedback. Please be assured that we take your issue very seriously and will do our best to help you. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!💖️

Response from FYTOOApr 24, 2025

Thanks for your precious feedback! We are sorry for the misunderstanding caused. Based on your order record, your glasses is Reader glasses. After you place your order, you can also receive an order success notification and shipment notification, both including your shipping address. But please be assured that we attach great importance on customers' wearing experience. We also offer our customers a 30-day warranty period. If you have any problems, please do not hesitate to contact us. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!💖️

Response from FYTOOApr 17, 2025

Thanks for your feedback and we're sorry for the uncomfortable wearing experience. Our agent has replied to your email to help you out. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOApr 10, 2025

Thank you for your feedback. We apologize for your unpleasant shopping experience. When you told us that the frame was defective, we provide a solution that send you a free replacement frame. If this option was not suitable, we also said that we could refund the amount of the frame. After you agreed to this solution, we refunded the price of the frame for you. We are sorry to say that our solution did not work. Our agent has contacted you via email to provide you with a better solution. Please check your mailbox or spam folder for our email. We look forward to your early reply!

Response from FYTOOApr 6, 2025

Thanks for your precious feedback! We are sorry for the misunderstanding caused. All prescription lenses need to be custom-made and this will take about a week. The standard shipping for California will take 11-18 days. Based on the logistic information, your order was delivered in 14 days (including the processing time) after the order was placed. If you didn't receive your package, please feel free to contact us. Our agent has contacted you via email to help you out, but we didn't receive your reply. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOMar 31, 2025

We're sorry for any misunderstanding caused. The reason why you couldn't see clearly is that you entered a wrong prescription. Your prescription is progressive, but you entered the Rx as single-vision. You didn't enter the reading part. Meanwhile, your SPH values are -1.75 & -2.25, but you entered +1.75 and +2.25. We have created a 30% OFF coupon solution, and you agreed. So we issue the coupon to you to order. We didn't email you that we do not support the return or couldn't process the replacement lenses. Because you have accepted the coupon to reorder, we didn't raise other solutions for you. To better help you address this issue, our agent has emailed you. Please check it in your email box or spam folder.