FYTOOReviews of fytoo.com

Response from FYTOOMay 6, 2025

Thank you for your reply. We have responded to your emails several times and provided you with a return address as you requested. If the reason for the return is due to a non-quality issue, the shipping cost is the responsibility of the customer. If you have questions about this, please review our return policy. https://www.fytoo.com/replacement-refund If you are not satisfied with this solution, we will try our best to provide you with a more suitable solution. To better assist you, our agent has contacted you via email. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOMay 5, 2025

We're sorry for the inconvenience caused. According to the record, your glasses package was delivered on April 26, 2025. Each pair of glasses has to go through our strict quality inspections before being shipped out. If there's any problem with the glasses after receiving them, please contact us at any time. To better assist you, our agent has contacted you via email. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOMay 2, 2025

Gracias por tu comentario y sentimos la desagradable experiencia de compra. Según tus necesidades, las gafas que necesitas son progresivas, pero las que compraste son Readers. Son dos tipos de graduación diferentes. Nuestro agente se ha puesto en contacto con usted por correo electrónico para ayudarle. Por favor, compruebe nuestro correo electrónico en su buzón o en la carpeta de correo no deseado. Esperamos su respuesta.

Response from FYTOOMay 2, 2025

Thanks for your feedback and we're sorry for the unpleasant shopping experience! We process the lenses strictly based on the customer's Rx they entered on the website. We also offer a 30-day warranty for the customers. If you have any questions after receiving the glasses, please don't hesitate to contact our customer service center. Our agent will help you out in the shortest possible time! Our agent has followed up several emails to help you out, but still haven't got your reply. Please kinldy check our email in your mailbox or spam folder if you didn't find it. We are looking forward to your early reply!

Response from FYTOOMay 2, 2025

We're sorry for this issue. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions and the weights of the frame, which are listed on the frame's details page, before ordering your glasses. To better help you address this issue, our agent has emailed you to explain how to read the dimensions and weight of the frame and the solution we raised. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOMay 1, 2025

We are sorry for the inconvenience caused. We believe that since you chose to buy glasses, you must want a pair of glasses that can see clearly. So our agent have been trying to find the reason why you can't see clearly. The full refund of your order has been issued to your original account. We attach great importance on customers' shopping experience. Please feel free to contact us if there is anything we didn't reach your expatiation. Your satisfaction is our top priority. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOMay 1, 2025

Thanks for your feedback. We're sorry our previous solution didn't work to your satisfaction. However, please be assured that we take your issue very seriously and will do our best to resolve it for you. Our agent has contacted you again to help you out. Please kindly check our email in your mailbox or spam folder. We are looking forward to your early reply! ❤️

Response from FYTOOApr 30, 2025

Thanks for your feedback. We apologize for any inconvenience caused by the delay in logistics, and our previous solution didn't work out for you. Please be assured that we value your shopping experience. Our agent has contacted you again to help you out. Please kindly check our email in your mailbox or spam folder. We are looking forward to your early reply! ❤️