Kathleen W.
When I finally received my new frames
When I finally received my new frames/glasses I was very pleased with the quality. They are a great value! My constructive feedback is that I had to reach out to customer support 3-4 times via multiple avenues to get someone to tell me where my order was. It was in "shipped" status for over 3 weeks and didn't move. It was stated to me that the package had been returned and they reshipped it. Once it was reshipped it arrived very quickly and then I was offered a refund on the shipping cost I originally paid which was very nice. I'm hesitant to order from them again but time will tell. There are a lot of fun frames and the prices are amazing.
Response from FYTOOMar 12, 2026
Thank you for your fondness for our glasses. We have sent confirmation emails both upon shipping and upon your receipt of the goods. According to the record, your order was delivered on 5 March, 2026. To better assist you, our agent has contacted you via email. Please kindly check it in your mailbox or junk folder. Thanks so much for your understanding.