FYTOOReviews of fytoo.com

Response from FYTOOJul 22, 2025

Thanks for your precious feedback! We are sorry for the misunderstanding caused. Our agent has replied every email you sent in time but we didn't receive your reply. Please be assured that we attach great importance on customers' shopping experience. Our agent has contacted you via email again to help you out. Please kindly check your mailbox or spam folder. To make our further communication more convenient, we suggest that you could add our email address to your contacts list. Thanks for your cooperation. We are looking forward to your reply!

Response from FYTOOJul 19, 2025

We're sorry for the misunderstanding caused. Sometimes, the package may be lost in transit. But we will send new order for free and expedite shipping. Our agent has contacted you via email to help you out, please kinldy check our email in your mailbox or spam folder. Looking forward to your reply!

Response from FYTOOJul 17, 2025

Thanks for your feedback and we're sorry the glasses didn't get your satisfaction. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check our email in your mailbox or spam folder. Looking forward to your reply!

Response from FYTOOJul 15, 2025

Thank you for your feedback. Our customer service agents responded to each of your emails and requested your original prescription. If you did not receive it, then please check your email spam folder. In order to better assist you in resolving your issue, our staff has contacted you again via email, so please check your email or email spam folder. Thank you for your understanding.

Response from FYTOOJul 14, 2025

We sincerely apologize for the inconvenience caused. According to the email communication record, you mentioned that the lenses are too dark. The lens type you chose for your order is Polarized Sunglasses. So it's normal that the lenses will be a little dark. We're sorry that our solution didn't get your satisfaction. To better assist you, our agent has contacted you again via email. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding!

Response from FYTOOJul 13, 2025

We sincerely apologize for the inconvenience caused. After receiving your email saying the glasses prescription is a little strong for you, our agent replied to your email to request a picture of your original prescription so we can better help you solve the problem, but we haven't received your reply. To better assist you, our agent has contacted you via email again. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding!

Response from FYTOOJul 12, 2025

Thanks for your feedback and we're sorry for the unpleasant shopping experience. We guess you may have entered the wrong prescription for your order. Our agent has contacted you again to help you out. Please kindly check our email in your mailbox or spam folder. Looking forward to your reply!

Response from FYTOOJul 6, 2025

We sincerely apologize for the inconvenience caused. Each pair of glasses has to go through our strict quality inspections before being shipped out. They're durable enough. In addition, our agent replied to your every email. Please check it in your spam folder if you didn't receive our previous reply. To better assist you, our agent has contacted you again via email. Please kindly check it in your mail inbox or spam folder. Thanks so much for your understanding.