FYTOOReviews of fytoo.com

Response from FYTOOFeb 1, 2023

We're sorry for the inconvenience caused. The specific dimensions of the frame are listed on the frame's details page. You could take them as a reference before placing your order. After receiving your glasses, if you find the frame dimensions are not corresponding to the ones listed on our website, please don't hesitate to contact our customer service center. Our agent will help you with that. According to our records, your order was delivered on September. Our customer has reached out to you to offer you a proper solution. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOOct 11, 2022

We're sorry for the misunderstanding caused. After receiving your request that you didn't receive your package, our customer service team attach great importance to your problem. But we couldn't find your order based on your email address, your telephone number, or the order number you provided. We have to find your order before helping you to track its status. Our customer service team has reached out to you again, please feel free to tell us if you have any further requests. Thank you for your understanding.

Response from FYTOOSep 29, 2022

We're sorry for the inconvenience caused. From the day your package has been signed in, Fytoo offers a 30-day warranty for the products you purchased. You could contact our customer service team for a replacement order if there's any quality issue, which is not caused by human factors, with your glasses during the warranty period. After checking your order information, we found that your order has been beyond our 30-day warranty. Although based on our policy, we couldn't process a free replacement order for you, our staff attached great importance to the problem with your glasses and tried to offer you several solutions to help you solve the problem. Unfortunately, our solutions didn't get your satisfaction. If you have further request, please feel free to contact our customer service team. Once again, we're sorry for your unpleasant shopping experience. Thank you for your valuable review. =)