Ray B.
STILL WAITING
I never received my glasses. I never got a response to my email trying to find out why, and was never able to get in touch with Customer Service. I ordered them before Thanksgiving and tracked them from the very beginning. The tracking said everything BUT Birmingham AL. Today is 1/4/26 and I still haven't received them. I like the selection of frames, and the prices are good, but what good is all of that if I never receive my PAID FOR order. No need to try and respond to my email offering to try and make it right because I'll never open another Fytoo email and willing to just take this one on the chin. However, this will never happen again. UPDATE: Fytoo reached out to me, explained the disconnect, and offered a very exceptable solution. Thank you so much Fytoo, and I look forward to making more orders in the future.
Response from FYTOOJan 5, 2026
We're sorry for any misunderstanding caused. Accroding to your order info, the logistics shows that Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 5:48 pm on December 22, 2025, in BIRMINGHAM, AL 35208. Meanwhile, our agent has replied to your emails saying to change the address. Our agent has emailed to fix this issue. Please check your inbox or spam folder. We're looking forward to your reply.