FYTOOReviews of fytoo.com

Response from FYTOOJan 28, 2024

We appreciate your feedback and we're sorry for your unpleasant shopping experience. The sizes of each frame are different. The specific dimensions of the frame are listed on the frame's details page. You can refer to them when placing the order to find the most suitable glasses. After receiving the glasses, please don't hesitate to contact us if you find the measurements you got are different from the dimensions listed on our website. To better help you, our agent has sent you an email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOJan 26, 2024

We're sorry for the inconvenience caused. To help our customers find the frame that fits them better, we listed the dimensions of each frame are listed on the frame's details page. After receiving your unsatisfied request, our agent replied to your email with a proper solution but didn't receive your reply. To better help you solve the problem, our agent has contacted you via email again, please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOJan 11, 2024

We received your feedback! Whether you have any questions before, during or after the sale, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has sent you an email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 10, 2024

Thank you very much for your valuable advice. We have fed back your suggestion to our manager and try to realize it in the near future. Our agent has contacted you via email to help you solve the problem. Please kindly check yoru mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 8, 2024

We're sorry for this issue. Due to Christmas, the transit is slower than usual. We're so sorry to bring you this unpleasant experience. We will improve this in the following and try to offer our customers a great shopping experience. To better address this issue, our agent has sent you an email. Please kindly check your email box or spam folder. We're looking forward to your reply.

Response from FYTOOJan 5, 2024

Gracias por sus comentarios. Si tiene alguna pregunta antes, durante o después de la venta, no dude en ponerse en contacto con nuestro centro de atención al cliente. ¡Nuestro agente le ayudará a resolver el problema de manera eficiente en la primera vez! ¡Gracias de nuevo por su apoyo y amor por Fytoo! (●'◡'●)

Response from FYTOODec 30, 2023

We sincerely apologize for the unpleasant shopping experience. After receiving the glasses, please contact us if you find there's any problem with your glasses. According to our records, your glasses were delivered on December 10th, and we didn't find your request about the glasses problem. To better assist you, our agent has contacted you via email address. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOODec 26, 2023

Thank you for your kind feedback! We process the lenses strictly based on the prescription entered on our website. Whether you have any questions before, during or after the sale, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply! 😊