FYTOOReviews of fytoo.com

Response from FYTOOApr 29, 2023

We sincerely apologize for having you wait for such a long time. According to your order information, we have to customize the lenses based on your prescription to ensure you could have a comfortable wearing experience. The processing of your order delayed the shipment of your package. We're deeply sorry for this. Your order is under shipping normally at present and is expected to be delivered within 1-3 business days. To help you know about the status of your order, our customer service team has sent you an email containing the logistic information of your order. Please kindly check our email in your mailbox or spam folder. We'll keep following up on the status of your order and enable you to receive it successfully. Your understanding would be greatly appreciated. ♥

Response from FYTOOApr 28, 2023

We sincerely apologize for the misunderstanding caused. The processing of your order was held because we received your previous request, saying that you would like to do some adjustments to your order information. We replied to your email to confirm the information with you, but we didn't get your reply. To enable your order can be shipped as soon as possible, our agent has sent the email to you again. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOApr 27, 2023

We sincerely apologize for having you wait for such a long time. The long wait is caused by the customization of your lenses. We have to produce the lenses based on your prescription and order information. After you placed the order on our website, our system sent you an email to explain the processing time of your order. We're deeply sorry for the inconvenience caused. To better help you know about the status of your order, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOApr 27, 2023

We sincerely apologize for having you wait for such a long time. According to your order information, we have to produce the lenses based on your prescription to ensure you could have a comfortable wearing experience. After the processing of your lenses started, our system sent you an email to explain the processing time of your order. We're sorry for the inconvenience caused. Your order is under transportation normally at present. To help you know about the status of your order, our customer service team has sent you an email containing the logistic information of your order. Please kindly check our email in your mailbox or spam folder. We'll keep following up on the status of your order and enable you to receive it successfully. Your understanding would be greatly appreciated. ♥

Response from FYTOOApr 9, 2023

We sincerely apologize for having you wait for such a long time. The long wait is caused by the customization of your lenses. The processing time is not included in the shipping time shown on our website. If there's any problem with your glasses in the process of wearing them, please don't hesitate to contact us. We'll get back to you and solve the problem for you in the shortest possible time. Your understanding would be greatly appreciated. ;)

Response from FYTOOApr 5, 2023

We sincerely apologize for the long wait caused. Your order has been shipped from our warehouse and it's being shipped normally. Our customer service representative has sent you an email with detailed tracking information about your order. Please kindly check our email in your mailbox or spam folder. If you have any questions about your order, please don't hesitate to contact our customer service center. Our agent will get back to you as soon as possible once we receive your request. Once again, we're deeply sorry for the inconvenience caused and appreciate your understanding. :)

Response from FYTOOApr 2, 2023

We're deeply sorry for the inconvenience caused. According to our records, your order has been delivered. Our customer service representative has sent you an email containing the detailed status of your order. Please kindly check our email in your mailbox or spam folder. After your order is shipped from our warehouse, our staff keeps following up on the status of your order to ensure you could receive it successfully. You can contact our customer service center if you have any questions about your order. Thank you for your understanding.

Response from FYTOOMar 30, 2023

We sincerely apologize for having you wait for such a long time. The long wait is caused by the customization of your lenses. The processing is not included in the shipping time shown on our website. According to our records, your order has been shipped from our warehouse and it's in transit normally at present. We'll keep following up on the status of your order and ensure you could receive your package successfully. Our customer service agent has reached out to you with the email containing further information of your order. Please kindly check our email in your mailbox or spam folder. You can also contact us if you need more assistance. Thank you for your understanding and patience in waiting. :)