FYTOOReviews of fytoo.com

Response from FYTOOMar 26, 2024

Thank you for sharing your feedback with us. We're glad to hear that you like the style and pricing of the glasses, and we apologize for any inconvenience regarding the fit. We understand how important it is for glasses to fit comfortably and securely. While our return policy may not permit returns in this particular case, we're committed to finding a solution to ensure your satisfaction. Have you considered reaching out to our customer support team? They may be able to offer suggestions or assistance with adjusting the fit of your glasses. Additionally, there are sometimes simple adjustments that can be made to improve the fit, such as adjusting the nose pads or temples. We didn't find your request in our system. To better help you, our agent has sent you an email for further information. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOMar 25, 2024

We're sorry for your unpleasant shopping experience. The shipping method you select for your order is standard shipping and shipping time is expected to be 10 to 16 days. According to our records, your order took 12 days to be delivered and it's in the normal range of our standard shipping time. If you would like to receive your glasses faster, we suggest that you can select business express next time and it would be one week faster at least. We'll also try to optimize our transportation in the future based on your feedback. After receiving the glasses, you can contact our customer service center if there's anything you're not satisfied with. We didn't find your request in our system. To better help you, our agent has sent an email to you. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOMar 18, 2024

We're genuinely sorry to hear about the issue you're experiencing with the lenses in your glasses from FYTOO. Your satisfaction is of the utmost importance to us, and we apologize for any inconvenience caused by the distortion you're encountering. We strive to provide high-quality products, and it's disheartening to learn that the lenses did not meet your expectations. Please know that we take feedback like this very seriously, and we would like to rectify the situation promptly for you. We encourage you to reach out to our customer service team so that we can assist you in finding a solution. We're here to ensure that you're completely satisfied with your experience with FYTOO. We didn't find your request in our records. To better assist you, our customer service team has sent you an email for further information. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding and support.

Response from FYTOOFeb 26, 2024

Thanks for your kind feedback! If you have any questions after receiving the glasses, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has contacted you via email to help you solve the problem, please kindly check your mailbox or spam folder. We are looking forward to your reply! (●'◡'●)

Response from FYTOOFeb 22, 2024

Thanks for your kind feedback! Whether you have any questions before, during or after the sale, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Thanks again for your support and love for Fytoo! (●'◡'●)

Response from FYTOOFeb 22, 2024

We sincerely apologize for the inconvenience caused. After receiving your request that you couldn't see well with the glasses, our agent has replied to your email to ask for your original prescription picture but has not received your reply. Could you please kindly check our email in your mailbox or spam folder? Thanks so much for your understanding. We're looking forward to your reply.

Response from FYTOOFeb 7, 2024

We've received your request. We're sorry for this issue. Each frame has been trough strict quality inspection before they are sent to the customers. To better assist you, our agent has emailed you. Please kindly check your email or spam folder. Thanks for your understanding. We're looking forward to your reply.

Response from FYTOOFeb 7, 2024

We've received your feedback! Whether you have any questions after receiving the glasses, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder.