FYTOOReviews of fytoo.com

Response from FYTOOMay 7, 2023

We're deeply sorry for having you wait for such a long time. The long wait is caused by the customization of your lenses. To ensure you could have a comfortable wearing experience, we have to produce your lenses based on your prescription and order information. And this process delayed the shipment of your order for some time. If you have any questions about your order, your can contact our customer service center. Our agent will get back to you in the shortest possible time after receiving your request. To help you know about the status of your order, our customer service representative has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOMay 6, 2023

We're deeply sorry for the inconvenience caused. Although our warehouse is located in China, we cooperated with many well-known express companies to ensure your package could be delivered safely. Based on your order information, your lenses need to be customized and this process delayed some time in the shipment of your order. After the processing of your order started, we sent you an email to explain the processing time of your order. We're sorry for the inconvenience caused. If there's any problem with your glasses after receiving them, you can contact our customer service center. To better help you with the problem, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOMay 5, 2023

We sincerely apologize for the long wait caused and I totally understand your feeling! The long wait is caused by the customization of your lenses. We have to produce the lenses based on your prescription and order information. After you placed the order on our website, our system sent you an email to explain the processing time of your order. We're deeply sorry for the inconvenience caused. To better help you know about the status of your order, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. 😊

Response from FYTOOMay 3, 2023

We sincerely apologize for having you wait for such a long time. It is normal that the logistics information is not updated until the transhipment is completed. Your order is under normal shipping at present and will arrive soon. If you have any questions about the status of your order, please contact our customer service center. We will help you with that. To better help you know about the status of your order, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. =)

Response from FYTOOMay 1, 2023

We're deeply sorry for your unpleasant shopping experience and for the inconvenience caused. To help our customers find the most suitable glasses, we have listed the dimensions, materials, and weight of the frame on each frame's details page. You can refer to the corresponding information shown on the details page when placing the order. After receiving your glasses, you can contact our customer service center if there's any problem with your glasses. We attach great importance to your problem. Our customer service agent has sent you an email to help you with that. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOMay 1, 2023

We sincerely apologize for having you wait for such a long time. According to your order information, the lens type you select and your prescription require high accuracy of the lens prescription. Therefore, we have to produce your lenses based on your order information. We're deeply sorry for the inconvenience caused and we completely understand your feelings. After your order is shipped from our warehouse, our staff keeps focusing on the status of your order. We'll try our best to ensure your package could be delivered successfully. Your understanding would be greatly appreciated. :)

Response from FYTOOMay 1, 2023

We're deeply sorry for having you wait for such a long time. Due to the high volume of packages, the delivery time is a little longer than usual. Your order is under transportation normally at present and will be delivered soon. To better help you know about the status of your order, our customer service agent has sent you an email containing the latest logistic information of your order. Please kindly check our email in your mailbox or spam folder. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding. :)

Response from FYTOOApr 29, 2023

Muchas gracias por su amable comentario. Según la información de su pedido, usted pidió un par de gafas Salome en color champán. Sentimos no tener esta montura en blanco en la página web. Las fotos de la página web se basan en las reales. Si tiene alguna pregunta sobre el producto, no dude en ponerse en contacto con el centro de atención al cliente. Nuestro personal de soporte se ha puesto en contacto con usted por correo electrónico para ayudarle. Por favor, compruebe su buzón de correo electrónico o la carpeta de correo no deseado. Esperamos su respuesta.😊