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The worst experience part 2
The worst experience part 2 Part 2: On 09/04/25, FYTOO said: “I have contacted our manager and applied the whole refund to you. You do not need to return the glasses back.” I agreed and asked for the refund receipt. The next day they responded: “ If you're satisfied with my service or the solution, could you please kinldy upgrade the Trustpilot review to 5 stars? You can send us a screenshot after that and I will issue the refund for you.” Which I'll obviously not do before my refund. Then they kept insisting that I have to turn the 1-star review into a 5-star review. On 09/06/25, I got: “Thanks for your reply. We respect your decision if you do not want to do this. As we said previously, this is a system issue, if it is there, we can't process the refund for you.” They just keep lying, because that's what they are. LIARS!!! I'll keep dropping 1-star reviews until they solve this situation. Part 1: I had the worst experience, terrible customer service, and bad-quality items. If you want to return an item, you have to return it to China, at your expense, which is the cost of the glasses. Don't fall for the “good” reviews; they probably paid people to do them. Under California law, the key provisions come from the California Civil Code. Specifically, Civil Code section 1723, says that consumer protection laws require that if I am returning an item, the company must provide a return address within the U.S. if the purchase was made in the U.S. They just give you a whatever answer and try to buy you with a 20% refund. Update (09/02/2025): These scammers offered me a 50% refund and I could keep the item. But in order for their system to “allow” the refund, I had to delete the bad review. Well, I think that $60 is a good price to pay in order to expose businesses like this one, which don't care for their customers and sell bad-quality products. Pro tip: Before buying from these sketchy websites, check if they offer free returns, if not, ask the customer service for the return address in case you need to return the item. If they don't offer free returns, and the address is not within the US, don't buy it, don't waste your time and money.
Response from FYTOOSep 7, 2025
We're sorry for this. Gennerally, we can only issue the whole refund to you after receiving your returned package. But we have made an exception for you and would like to offer you a better solution. But we are threatened by you that you will keep leaving us negative reviews unless you receive a 100% refund without the return. This is really against our return and exchange policy cause we can only issue the refund after the package is back. We are really sorry for this. About the return address issue, the way to obtain it is listed in the return and exchange policy page. We hope you can understand.