FYTOOReviews of fytoo.com

Horrible customer service. Will do anything to avoid refunding you when there's an issue (took me a month of correspondence) and asked me to leave a good review before they were willing to send my money back.

I ordered my glasses on July 9th and I haven’t received them yet. I’ve contacted Fytoo and the shipping company 5 times and they both have said “you’ll received your glasses in 1-3 days. Fytoo said they already sent the glasses and right now it’s not their responsibility. I asked for my money back and Fytoo doesn’t want to give me my money back, they always say “I’m sorry, please be patient” I’m so disappointed and frustrated for the situation, I paid almost $160 for my glasses. Today, July 25th I don’t have any answer either from Fytoo or the shipping company.

I ordered frames in the past and had no problem with the process of receiving the frames. I recently purchased the frames with my prescription and did not receive the glasses. I reached out to let futon know that tracking indicated they were on hold somewhere in transit. There was an apology and response of we will process another pair and with that being said still nothing. Bad experience and poor customer service!!!! The order was placed by my wife.

I gave one star because I wasn’t able to give a 0 star. I’ve been trying to get in touch with Fytoo for a month because the prescription in one of my glasses lens is wrong. I’ve made several attempts to get in touch with them to no avail. They just won’t get back to me. Their customer service is 1000% HORRIBLE!! The glasses are nice but the prescription is wrong. I will never purchase from them again. They WILL NOT get back in touch with you if you have a problem. Try other online companies. I’ve purchased from other companies and have been 1000% satisfied. Take your money somewhere else. AVOID FYTOO!

I was very excited about receiving my new glasses but quickly found that they were different than I expected. The glasses were much heavier and larger than I expected. I tried using the virtual trial and gave some grace knowing that the virtual look is not exact. However, wearing both pair that I received for two weeks my nose was left scarred from the weight of the glasses and I was also dealing with headaches because the progressive lenses don’t allow me to look at anything unless I turn my head completely to see objects clearly or to work on the computer. I have had to go back to wearing my old pair because I can not afford to purchase a new pair. Also, delivery took twice as long to arrive. I’m sure there are many who are pleased with their glasses from Fytoo, unfortunately I am not one of them. Fytoo, Thank you for your response. Here is the order number that may help you find my information. order:260218187155410183 Ordered: 2/18/2026.

This is hands down the worst overseas based Optical company I have ever dealt with. Since the time I ordered my glasses from this company I have received two other pair from two different eyeglass companies also based in China. This company has nothing but lies to give you and they keep you hanging on with false promises and false reporting on their tracking of your package. It has been a month since I ordered and apparently my package is nowhere to be found. About 10 days into the process I was asked to write a five-star review and they would expedite shipping. According to the Federal Trade Commission This is highly illegal for a business practice. Please do not order from these people read the reviews, the very few that you see that are positive are undoubtedly writing them to get expedited shipping for free. And don't bother calling the number for help because I have called it a total of 97 times, yes I kept the record, and they are never available. They just have a recording that says all agents are busy. I call BS on this entire company and they need to be dismantled and when I'm done with the Federal Trade Commission they may be indeed up for a huge fine just for the fact that they offered a bribe in order to expedite shipping of a product that I've already paid for. Warning warning warning this company is bogus, not representative of the other china-based companies, and I hope they are shut down permanently.

I would suggest you not deal with Fytoo they dont deliver what they promise , Most of their high reviews here are fake.

The worst of the worst of online glasses. They are cheap and customer service will not help.