FYTOOReviews of fytoo.com

Response from FYTOOJun 9, 2024

We're sorry that our production didn't get your satisfaction. The specific dimensions of the frame are listed on the frame's details page. You can refer to them when placing the order to find the most suitable glasses. After receiving your request, our team attached great importance to your problem and tried to offer proper solutions for you to solve the problem. If you need any further assistance, please feel free to contact our customer service team.

Response from FYTOOMay 31, 2024

We've received your comment on Trustpilot. The Photochromic lenses we made couldn't change the color indoors or in the vehicles. To better assist you, our agent has emailed you, pleas kindly check your email or spam folder. Thanks for your understanding and patience. We're looking forward to your reply.

Response from FYTOOMay 20, 2024

We're sorry for any misunderstanding caused. The dimensions of the frames on our website are fixed, which is listed on the frame's details page. You could take it as a reference before you place the order. To better address this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOMay 17, 2024

We're sorry for the inconvenience caused. The specific dimensions of the frame are listed on the frame's details page. You can refer to them when placing the order to find the most suitable glasses. After receiving your glasses, please feel free to contact us if there's anything wrong with your glasses. Our team will try to solve the problem for you with a proper solution. Based on our records, we didn't find your request. To better help you, our agent has sent you an email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOMay 10, 2024

Thank you for your precious feedback and we're sorry for the misunderstanding caused. Photochromic lenses are different from tinted sunglasses. They are a kind of lens that the lens color will turn darken when you're outdoors and turn clear again when you're indoors. In comparison, tinted sunglasses won't change the lens color. After you place an order on our website, our system sends you a notification automatically containing the detailed order information. You can contact us if there's anything wrong with your order. Once again, we sincerely appreciate your support for Fytoo Glasses.

Response from FYTOOMay 3, 2024

We've received your comment. We have received your email saying that the frames are big for you. The dimensions of the frames on our website are fixed, which is listed on the frame's details page. You could take it as a reference before you place the order. Our agent has raised a solution for you. We're sorry that it didn't get your satisfaction. To better help you address this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOApr 30, 2024

We're sorry for your uncomfortable wearing experience. It's a common case that you may feel a little uncomfortable when you get the glasses initially. Because glasses belong to a kind of special product, the reasons leading to the discomfort can be various. After receiving your glasses, please don't hesitate to contact our customer service center if there's anything wrong with them. We'll help to solve it for you with a proper solution. We didn't find your return request in our records. To better assist you, our agent has sent you an email for further information. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOApr 16, 2024

We've received your kind feedback! Based on the order information, the glasses you purchased are single-vision. All prescription glasses need to be customized according to the prescription so that you can have a better wearing experience., so there will be one week of processing time. The order processing time is not included in the logistics time. Logistics time will depend on your choice of logistics method. Standard shipping takes about 10-16 days, while business shipping takes only 5-10 days. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!