FYTOOReviews of fytoo.com

Response from FYTOOMay 30, 2023

We're sorry for your uncomfortable wearing experience. The discomfort can be caused by many factors. If you cannot see clearly with your glasses after receiving them, please don't hesitate to contact us. The degree of discoloration of photochromic lenses can be influenced by many factors, such as the intensity of light and temperature. If your glasses don't change their color outdoors, please send us some pictures of you wearing the glasses in the sunlight. We'll take responsibility for it if it's a quality issue. We didn't find any of your requests based on our records. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOMay 30, 2023

We're sorry for the inconvenience caused. The dimensions of the frames on our website are fixed and are listed on the frame's details page. You can refer to them when placing the order to help you find suitable glasses. If you're not satisfied with your glasses, you can contact us and we'll help you with that. Based on our records, we didn't find any of your requests. To help you solve the problem, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOMay 28, 2023

We're sorry for the inconvenience caused. According to your order information, you ordered a pair of polarized sunglasses. After you placed the order on our website, our system sent you an email containing detailed order information of your order. You can contact our customer service center if you would like to modify your order information. Meanwhile, you can also contact us if there's any problem with your glasses after receiving them. We didn't find any of your requests based on our records. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOMay 28, 2023

We're sorry for your dissatisfaction and we completely understand your feelings. The dimensions of the frames on our website are fixed and are listed on the frame's details page. You could take them as a reference before placing the order to find the glasses that are suitable for you. We're sorry that if the return application is not raised because of quality issues, the return shipping cost cannot be reimbursed and it's charged by your local express company directly, not us. We sincerely apologize that our service didn't get your satisfaction. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOMay 27, 2023

We're sorry for the misunderstanding caused. According to our records, your order was placed on our website on May 3rd and the package was delivered on May 19th, 2023. The delivery time is 16 days in total and it's within the normal range of the standard shipping. If you would like to receive the glasses faster, you could select business express as the shipping method next time. The shipping time of each shipping method is listed on our website. You can have a look at it when placing the order. We didn't receive your request about the quality problem with your glasses. After receiving the glasses, please feel free to contact our customer service center if your glasses have any quality issues. We'll try to help you solve the problem. Thank you for your understanding.

Response from FYTOOMay 26, 2023

We sincerely apologize for your unpleasant shopping experience. We suggest that you could leave an order note saying your needs when you place your order or contact us to describe your needs after you place your order. We definitely would convey your needs to our warehouse. We're sorry that your glasses have been shipped out and we couldn't do any adjustments to your glasses. But we still actively try our best to solve this problem for you. To better solve this problem, our customer service representative has sent you an email. Please kindly check your email or spam folder. Thanks for your kind understanding. We're looking forward to your reply.

Response from FYTOOMay 26, 2023

Thank you for your approval of our products and we sincerely apologize for having you wait for such a long time. We have to customize the lenses for you based on your prescription and lens information to ensure you could have a comfortable wearing experience. We're sorry for the inconvenience caused. We'll try to improve our process and delivery speed. We have the confidence to offer you a better experience next time. =)

Response from FYTOOMay 23, 2023

We're sorry for the misunderstanding caused. The frames on our website support the virtual try-on function. But because the sizes of the pictures that the customers upload are different, we can not fix the frame size in the try-on function. Therefore, the try-on function doesn't show the actual size of the frame. You can also find this prompt on the page before experiencing the try-on function. To help our customers find suitable glasses, we listed the specific dimensions of the frame on the frame's details page. You can take it as a reference when placing the order. After receiving your glasses, you can contact our customer service center if there's any problem with your glasses and we will help you with that. But we didn't find any of your requests in our records. To better help you, we have sent you an email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)