Shop Eyeglasses Shop Sunglasses FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries. FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable. Find Your Perfect Fit at FYTOO Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours. Your Satisfaction, Our Mission At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.
FYTOO (fytoo.com) has 10,689 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
fytoo.com
Website
fytoo.com
Category
Vision & Hearing
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The service was quick. I am disappointed with the frames. I am currently wearing glasses with frames I previously purchased. My disappointment is the size of the frames is larger than expected based on the description. I will continue to review FYTOO offerings.
Response from FYTOOJul 6, 2023
We're sorry for your unpleasant shopping experience.
The frames on our website support the virtual try-on function. But because the sizes of the pictures that our customers upload when using the try-on function are different, we're not able to fix the frame size in the try-on function. Therefore, you may feel that the size of the frame you received is not the same as the one you see in the picture.
To help you find suitable glasses, we listed the specific dimensions of the frame on the details page. You can take them as a reference when placing the order.
Because we didn't find any of your requests, our customer service agent has contacted you via email to solve the problem for you. Please kindly check our email in your mailbox or spam folder.
Thank you for your understanding.
YM
YMcustomer
I can see well but the frames look…
I can see well but the frames look really cheap and the photochromic lenses do not turn dark as others I have ordered thru other companies. Got what was paid
Response from FYTOOJun 29, 2023
Thank you for your feedback and we're sorry for the inconvenience caused.
Each pair of glasses has to go through strict quality inspections before they're shipped out. If there's any quality issue with your glasses in the process of your wearing, please feel free to contact our customer service center.
The degree of discoloration of photochromic lenses is influenced by several factors, such as temperature and light intensity. If your glasses don't change color outdoors, please send us a picture of you wearing the glasses in the sunlight. We'll try our best to solve the problem for you.
We didn't find your request based on our records. To help you with that, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder.
Thank you for your understanding.
MJ
Merry Jo M.
They were definitely too loose fitting
They were definitely too loose fitting. The lenses were ok and I thought they would be larger in style.
Response from FYTOOJun 26, 2023
We're sorry for the inconvenience caused.
The frames on our website support the virtual try-on function. But because the sizes of the pictures that our customers upload when using the try-on function are different, we're not able to fix the frame size in the try-on function. To ensure our customers can find the most suitable glasses, we listed the specific dimensions of the frames on the details page. You can take them as a reference when placing the order. If the glasses are too loose for you, we suggest that you can select the frames that have narrower frame widths at your next purchase.
To help you solve the problem, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder.
Your understanding would be greatly appreciated. :)
CU
customer
Wrong prescription.
I bought two pairs of glasses. Same prescription. One pair of glasses is fine. The other one has the wrong prescription. I sent an email explaining this days ago, still have no answer to fix the issue.
Response from FYTOOJun 23, 2023
We're sorry for your uncomfortable wearing experience and for the misunderstanding caused.
Because glasses are a kind of special product, the discomfort can be caused by many factors. After receiving your request, our customer service agent replied to your email and hope that you could offer us some information so that we can figure out the reason leading to the problem, but we didn't get your reply. If you didn't receive our email, please kindly check our email in your mailbox or spam folder.
To better help you, our agent has contacted you again. Please kindly reply to our email. We'll try our best to solve the problem for you. Thank you for your understanding.
CU
customer
Frames received in a damaged condition
Frames received in a damaged condition, the frames are not of good quality the plastic feel and look very cheap
Response from FYTOOJun 10, 2023
We sincerely apologize for your unpleasant shopping experience. Each pair of glasses has to go through our strict quality inspections before being shipped out. If there is something wrong with your glasses, please contact our customer service center. But we didn't receive your request about the problem with your frame.
To better assist you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder.
Your understanding would be greatly appreciated.
GE
GERARDO
It took around a month to get my…
It took around a month to get my glasses shipped
Response from FYTOOJun 9, 2023
We're sorry for the misunderstanding caused.
According to our records, you placed the order on our website on May 16th, 2023. Your prescription type is progressive so we have to produce the lenses based on your prescription and order information. The processing time is not included in the shipping time shown on our website.
The shipping method you selected for your order is standard shipping, whose shipping time is 10-16 days. Your order was shipped from our warehouse on May 21st, 2023 and it was delivered on June 1st, 2023.
We've tried our best to have your order shipped and delivered as soon as possible. If you would like a shorter delivery time, we suggest that you can choose business express as the shipping method for your order. We hope this could be helpful to you. Thank you for your understanding. :)
JJ
Jarod J.
FYTOO doesn't accept returns
The glasses and the prices were great. The returns process is awful.
I had multiple emails back and forth with their customer service team in an attempt to return my glasses, and they just kept putting up resistance. I bought multiple pair and even kept two pair. At first they tried to offer me a 20% discount on a future pair, I said no. Then they tried a 30% discount. I said no. They kept trying to scare me off, saying that I would have to pay for return shipping, and I told them I would rather do that than keep glasses I would never wear.
Their service agents kept prolonging the conversation, or kept saying they have to ask a manager - it's a long, tedious process. After 21 emails back and forth, they are finally sending me a single pair of sunglasses in exchange for three pair that I wasn't allowed to return. AND they still made me pay $6.95 for shipping, even though they are only sending me one pair as an exchange for three pairs originally purchased.
The company has since tried to respond saying that they will allow me to return them if that's what I want, but I'm unsure how this is unclear: "I will pay the return shipping costs. Please let me know the address to send these back for a refund. Thank you."
I asked for a return address in order to ship back the glasses I purchased for a refund on five separate occasions during our email exchange:
• May 14 @ 10:26 PM ET
• May 23 @ 6:29 PM ET
• May 24 @ 10:41 AM ET
• May 25 @ 9:23 AM ET
• May 29 @ 10:59 AM ET
They will continue to state that the measurements and specs of all the glasses are listed on the site and, therefore, you should know if the glasses will fit before you order. But all of us who wear glasses know that glasses may technically fit on your face, but that doesn't mean they look good on your face.
The return language on their website is very confusing and will attempt to make you believe you can return glasses. If you read their return policy, you will see that it says: "1.2.1. The frame and product packaging should remain original with the accessories and gifts included. The packaging needs to be in proper care, and should have no adverse effect on secondary sales. The products may be returned and replaced within 30 days of the date they were received."
And it says: "1.2.3. All costs associated with the return and replacement of items due to non-quality concerns, such as the freight for self-return & replacement and re-delivery by FYTOO, are the responsibility of the person who initiated the return and replacement."
Both of those statements make it seem like you should be able to return glasses and the proper timeline and protocol to do so. But sandwiched in between those two items is this statement: "1.2.2 Considering the unique nature of the product, glasses are customized items that cannot be replaced or returned due to non-quality issues."
Why would they detail when and how to return glasses but then state that they can't be returned? It's purposefully confusing.
I have purchased glasses from competitors including Hip Optical, Donahugh, and Yesglasses and they were all much more helpful with returns.
UPDATE, June 12, 2023: FYTOO has now notified me via email that they won't ship my exchange because I have posted a negative review about my experience and they won't ship it until I change my review to sound positive.
"As mentioned in the previous email, because there is a negative comment for your order, the status of your replacement order is marked abnormal by our system, could you please modify your comment on Trustpilot, after that the order will be marked as normal and your replacement order will be shipped as soon as possible."
UPDATE, June 13, 2023: After telling the company I wouldn't change my review as they continue to withhold my exchange, they have more clearly stated: "Your replacement order status has been marked as an exception because there is a negative review on Trustpilot. To ensure your order could be processed and shipped as soon as possible, could you please change it to 5 stars or delete it?"
This makes me question the if all of the other 5 star reviews for this business on TrustPilot are true and accurate, in addition to all of the reviews that were potentially deleted.
Response from FYTOOJun 9, 2023
We completely understand your feelings and we're sorry for the misunderstanding caused.
Based on our return policy, we will process a full refund or a replacement order for you after receiving the returned package. But we're sorry that if the return application is raised because of non-quality issues, the return shipping cost will not be reimbursed. To avoid this unnecessary cost for you, we offered other solutions for you. If you still would like to return the glasses for a refund, we will send our return address to you after receiving your confirmation.
After communicating with you, our staff offered you a solution that you don't have to return the glasses you've already received and you can select another frame on our website. We'll process a replacement order for you based on the new frame you select. The original lens type you select is clear lenses and we upgraded the lens type to sunglasses for you based on your needs to appreciate your support for Fytoo Glasses. This has been the best solution we could offer you without receiving the returned package.
As for your questions about our return policy, we support returns for a refund or a replacement order as we mentioned previously. However, because the lenses are produced with the customer's prescription information and the order information, they cannot be resold once the processing begins. Therefore, the lenses don't support returns based on the policy. But considering our customers' needs, we will handle the problem according to the actual situation.
We hope this could be helpful to you. If you have further questions, please feel free to contact our customer service team. Thank you for your understanding.
DK
Dominic K.
Glasses is too blury and too tight and…
Glasses is too blury and too tight and this is my second Glasses I've bought with fytoo. If you could strike a deal with me to make it better I will appreciate.
Response from FYTOOMay 31, 2023
We're sorry for your uncomfortable wearing experience.
The dimensions of the frames on our website are listed on the frame's details page. You can refer to them to find suitable glasses when placing the order. Because glasses belong to a kind of special product, the discomfort can be caused by many factors. If you feel uncomfortable with your glasses, please kindly send us a picture of your prescription. Our service team will help you with that.
To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder.
Thank you for your understanding.
