FYTOOReviews of fytoo.com

Response from FYTOONov 16, 2025

We sincerely apologize for the inconvenience caused. According to the record, you mentioned the frame is a little narrow for you. The dimensions of each frame are listed on the frame's details page. You could take them as a reference when ordering. To better assist you, our agent has contacted you again via email. Please kindly check it in your mailbox or junk folder. Thanks so much for your understanding.

Response from FYTOONov 16, 2025

Thanks for your feedback and we're sorry for the misunderstanding. We replied to your every email within 12 hours. But your Hotmail rejected, that's why you didn't receive our reply. We suggest you can contact us vi Gmail address in the near future, so that you won't miss our email. To better help you out, we use another email address to contact you, please check our email from [email protected]. Looking forward to help you out!

Response from FYTOONov 14, 2025

We're sorry for the inconvenience. Before ordering glasses, you can use the website's virtual try-on feature and look up frame size information on the frame details page. If the glasses do not have a quality issue and you want to return or exchange them, you need to pay the shipping costs. To better assist you in resolving your issue,our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder.

Response from FYTOONov 10, 2025

We're sorry for any misunderstanding caused. We never said that we refused the refund to you. We could issue the refund to you in advance even if we have not rceived the returned package. But there is a consultation, and your order status is abnormal, so we can't refund you. We explained this situation to you and hope you can contact your issuing bank to cancel the consultation, but you have been refused. We're very willing to refund you, but we can't. To better assist you, our agent has emailed you. Please check your email or spam folder. We're looking forward to your reply.

Response from FYTOONov 1, 2025

We're sorry for the inconvenience. The dimensions of the frame are listed on the frame's details page. Before ordering your glasses, you could have a look before ordering your glasses. Considering the uniqueness of products, eyeglasses are custom-made products and cannot be returned or exchanged free of charge for non-quality issues.The specific fees for returns will be based on postal policies. To better help you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Looking forward to your reply!

Response from FYTOOOct 28, 2025

We apologize for any misunderstanding this may have caused. If you wish to return the item, we respect your decision. To help you avoid unnecessary losses, we offer alternative solutions. We have already provided the return address via email. Please check your inbox or spam folder. Thank you for your understanding.

Response from FYTOOOct 27, 2025

Thanks for your kind feedback! If you have any questions after receiving the glasses, please don't hesitate to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has sent you an email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply! (●'◡'●)

Response from FYTOOOct 27, 2025

Thanks for your kind feedback! If you have any questions, please don't hesitate to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has sent you an email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply! (●'◡'●)