FYTOOReviews of fytoo.com

Response from FYTOOOct 19, 2024

Thanks for your previous feedback. The frames on our website have a virtual try-on function. You can find the entrance on the frame's details page. Upload your picture to see what the frame looks like on you in advance. Since the try-on doesn't show the actual size effect, please check the frame's dimensions on the details page before ordering to find the most suitable frames. Blue light-blocking lenses have a slightly yellow color and have very little difference in appearance from regular lenses. But rest assured that every pair of eyeglasses undergoes rigorous quality control before leaving the factory. We attach great importance to your wearing experience. As you are our cooperation partner, the glasses are a gift from us. Therefore, you don't need to pay for your order. If there are any problems with your glasses, please feel free to contact our influencer department at any time. They will solve the problems for you as soon as possible.

Response from FYTOOOct 17, 2024

Thank you for your feedback! We appreciate your honesty and understand how important quality and appearance are when it comes to glasses. We’re glad to hear they’re comfortable, but we’ll definitely take your notes about the weight and tint into account for future improvements. If you have any other concerns, feel free to reach out, and we’d be happy to assist!

Response from FYTOOOct 16, 2024

We're truly sorry to hear about the issue with your progressive lenses! We want to make sure you're fully satisfied. Please reach out to our customer service team, and we’ll guide you through the process to either adjust the lenses or provide a solution. We appreciate your understanding and are here to help!

Response from FYTOOOct 8, 2024

Thanks for your feedback and we are sorry for the long wait caused. Your lenses are progressive and need to be customized for about a week to finish the processing and standard shipping takes 10-16 days. If the wait time is too long for you, we also have business shipping to choose and shipping time is 5-10 days. We sincerely apologize it again. We will pay more attention to monitoring the logistics status of each package and urge the logistics company to deliver the package as soon as possible. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOOct 5, 2024

Thank you for your honest feedback. We're glad to hear some of the glasses met your expectations, but we apologize for the issues with quality and the long shipping time. We’re continuously working to improve our products and delivery process, and we appreciate your patience. As you are our cooperation partner, the glasses are a gift from us. Therefore, you don't need to pay for your order. If there are any problems with your glasses, please feel free to contact our influencer department at any time. They will solve the problems for you as soon as possible.

Response from FYTOOOct 4, 2024

Thank you for your feedback! We're sorry to hear the frames were too wide for your face. Our customer service team would be happy to help you find a better fit next time!

Response from FYTOOOct 2, 2024

We sincerely apologize for the inconvenience caused. According to our records, you placed an order on our website on September 6th, 2024. And your order was delivered on September 25th, 2024. The shipping method you selected for your order is standard shipping, whose shipping time is 10-16 days. The processing time of your order is five days. We're sorry that the processing time is not included in the shipping time shown on our website. The delivery time of your order is in the normal range. Meanwhile, you can contact our customer service team if you have trouble tracking your order status. We'll help you with that. Your understanding would be greatly appreciated.

Response from FYTOOOct 1, 2024

We sincerely apologize for the misunderstanding caused. After receiving your request saying you can't see close with one of the lenses, our agent replied to your email to ask for further information but didn't get your reply. Please kindly check it in your spam folder if you didn't receive it. To better assist you, our agent has contacted you via email again. Please check it in your mailbox or spam folder. Thanks so much for your understanding.