FYTOOReviews of fytoo.com

Response from FYTOOJan 21, 2024

We've received your request. We're sorry for any inconvenience caused. The frame weight information is listed on the product detail page, you could check it before you place the order. We're sorry that you are unpleased with the coupon solution. To better address this issue, our agent has emailed you. Please kindly check your email or spam folder. Thanks for your understanding. We're looking forward to your reply.

Response from FYTOOJan 4, 2024

We've received your comment. We sincerely apologize for any inconvenience caused. The dimensions of the frames on our website are fixed, which is listed on the frame's details page. You could take it as a reference before you place the order. Meanwhile, due to the influence of the light and resolution condition, the color of the frame you received is slightly different from waht is shown on our website, which is normal. To better help you address this issue, our agent has sent you an email. Please kindly check your email or spam folder. Thanks for your understanding and patience. We're looking forward to your reply.

Response from FYTOODec 17, 2023

Nous nous excusons sincèrement pour votre expérience d'achat désagréable. Chaque paire de lunettes est soumise à des contrôles de qualité stricts avant d'être expédiée. Elles sont donc suffisamment durables. Vous pouvez nous contacter si vous rencontrez des problèmes lors du port de vos lunettes. Nous sommes désolés de ne pas avoir trouvé votre demande dans nos archives. Pour mieux vous aider, notre agent vous a contacté par courrier électronique. Veuillez vérifier notre courriel dans votre boîte aux lettres ou dans votre dossier de courrier indésirable. Nous vous remercions de votre compréhension.

Response from FYTOOOct 21, 2023

We sincerely apologize for your uncomfortable wearing experience. We've checked the prescription record and we indeed processed your glasses based on the order prescription you submitted. Because glasses belong to a kind of special product, the reasons leading to the discomfort can be various. To better help you solve the problem, our agent has reached out to you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOOct 19, 2023

Nous avons reçu votre aimable commentaire ! Nous nous excusons sincèrement que notre solution ne vous ait pas donné satisfaction et nous comprenons tout à fait vos sentiments ! L'adresse est la seule dont nous disposons. Nous savons que les frais de retour sont un peu élevés pour nos clients, c'est pourquoi nous avons indiqué les tailles détaillées des lunettes sur la page de détail afin que nos clients puissent s'y référer et choisir la bonne taille pour eux lorsqu'ils passent une commande. Nous attachons une grande importance à votre problème et notre agent vous a envoyé un e-mail pour vous aider. Veuillez vérifier votre mailbiox ou votre dossier spam. Nous attendons votre réponse!😊️

Response from FYTOOOct 15, 2023

We sincerely apologize for your unpleasant shopping experience. To help our customers find suitable glasses, we listed the specific dimensions of the frame on the frame's details page. You could take them as a reference. After receiving your request saying the frame doesn't fit you, we replied to your email with a suitable solution but didn't get your reply. To better assist you, our agent has contacted you via email again. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOOct 4, 2023

We sincerely apologize for your unpleasant shopping experience. To help our customers find suitable glasses, we listed the specific dimensions of the frame on the frame's details page. After receiving your glasses, please contact us if you find the dimensions of the glasses are not the same as the ones shown on our website. We didn't find your request in our communication records. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOSep 30, 2023

We're sorry for your unpleasant shopping experience. According to your order information, the lens type you selected for the black glasses is photochromic. This kind of lens is clear when you're indoors and change the lens color when you're outdoors. After receiving the glasses, you can contact us if there's any problem with them. To better help you solve the problem, our agent has sent you an email for further information. Please kindly check our email in your spam folder or mailbox. Thank you for your understanding. :)