FYTOOReviews of fytoo.com

Loved my glasses I ordered from Fytoo so much I came back to order more when my prescription changed. Looking forward to my new glasses!

My glasses came in a timely manner. The prescriptions are precise. I order the progressive. The fames are sturdy 10/10 and the color is vibrant. They also follow up to make sure everything is received and in working order.

Today I was able to speak on chat to someone who very graciously offered to replace my lost order. They are also send in my order in 4-8 days this time. I’m so grateful for this because I need these to drive at night and it’s hindering my driving to anywhere at night without them.

My order got lost in transit and the Fytoo customer service team provided outstanding support like no other. Customer service's communication was clear and thorough and they made me feel valued as a customer. They assisted me with service that's better than I've seen in years. Thank you, Fytoo and Rita, the agent, was simply wonderful.

Superb customer service,excellent communication and follow up and feedback,no quibble policy above all beautiful and stylish product.Kathy the customer service agent was superb in handling my complaint.Thank you Kathy.

Update: Still no package. The resolution offered by Fytoo is the making of a new order and shipping new order business class if I changed my review to a 5-star so here goes...let's see how this process goes and if my husband gets his glasses. I'll be back with an updated review to let you all know how it went. April 7, 2026 I ordered 5 pairs of glasses for my husband as a anniversary gift. Paid extra for advanced shipping. Our anniversary is April 25th. Today is April 22. Still no glasses. It took multiple days for the lenses to be reviewed and now it's sitting on "shipped waiting for package scan" since April 16th. Contacted customer service about 7 days ago, they quickly responded and said they asked that a rush be put on them. Their quick response earned them an extra star even though nothing came from that communication. To date, still nothing. No glasses and no change in tracking. I should have stayed with Zeelool.com. I have 32 pairs of glasses from them and I've purchased 12 pairs for my husband. Never had an issue with them or their quality. Their process is seamless and I've NEVER paid for advanced shipping with them nor have I waited this long for delivery. My husband wanted to give them another chance. We ordered a pair last year and the prescription seemed off but he liked the styles. Won't make this mistake again. Now on to find a RUSH gift for my husband's anniversary gift. Sheesh.

The glasses my husband and I have receive have been top quality. When I wanted to make a small change on one of my prescriptions customer service was amazingly helpful and generous in assisting me. I was very impressed with how quickly they assisted and how good quality the products are. Thank you FYTOO! We get so many compliments on our eyewear!

Beautiful glasses, great quality and good price. Very helpful customer service.