Seiichi S.
Feedback on Customer Support
I used this service from Japan. They sell unique glasses that are not sold in my country at a low price! Unfortunately, the glasses I purchased were faulty and I had to contact customer support. I found the reply from the customer support to be prompt and courteous. Although the conversation is in English, you can use a translation site to communicate your request As for requests, it would be helpful if the replacement/repair policy and conditions were clearly displayed on the sales website.
Response from FYTOONov 7, 2022
Thanks for your precious feedback. We have a wide variety of glasses on our website. No matter what you want prescription glasses, sunglasses, or anti-blue glasses, we can always meet your needs. We are committed to offering our customers great products at great prices. You could contact our customer service team if you find that there was something problems with the glasses after receiving it. Our staff will try their best to offer a proper solution for you. If you are using Japanese, you can send us Japanese directly and we will translate it into Japanese and reply to you. We are glad that your problem has been solved successfully. Again I sincerely appreciate your support of Fytoo Glasses!=)