FYTOOReviews of fytoo.com

Response from FYTOOJan 30, 2025

Thanks for your precious feedback! We are sorry for the misunderstanding and inconvenience caused. Your order contains a pair of Blue Tinted Sunglasses. If you need glasses that can automatically change their colour according to the sunlight, then you need Photochromic glasses. For the size: The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 23, 2025

Thanks for your feedback and we're deeply sorry for the unpleasant shopping experience! Our phone chat number is +1 (201) 581-3309, which is available 8:00 PM-5:00 AM (UTC-4) and 9:00 AM-1:00 PM (UTC-4). If the number is not available during our non-business hours, you can contact us via email, we will try to help you out. Meanwhile, we offer a 30-day warranty for the customers. The customer can contact to return for a replacemnet or refund within 30 days. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email with a better solution. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 17, 2025

Thanks for your feedback and we're sorry that the glasses didn't get your satisfaction. Each frame will go through a strict quality control before shipment. We also offer a 30 day warranty for the customer. You can use the glasses with confidence. Meanwhile, the frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 9, 2025

Thanks for your feedback. We are sorry for the unpleasant shopping experience! The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our website also provides customers with a 30-day warranty period. If there are quality issues with the glasses, we can provide free return and exchange services for customers. For non-quality issues, customers need to bear the shipping cost. You can refer to the specific explanations https://www.fytoo.com/replacement-refund listed on our website. To better help you solve this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOONov 27, 2024

Thank you for your feedback! We're glad you love your glasses. 😊 We understand how important quick delivery is and are constantly working on improving our turnaround time. Your input helps us get better—thank you!

Response from FYTOOOct 15, 2024

Thanks for your feedback. We sincerely apologize for the unpleasant shopping experience! We're sorry that the solution we offered before didn't satisfy you. We offer a 30-day warranty for our customers. If you want to return the glasses, please contact us to get the return address. We will issue a refund after receiving the returned package. To better assist you, our agent has contacted you again via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding and support.

Response from FYTOOOct 13, 2024

We're sorry for this issue. Gennerally, the nose pads will not cause an allergic reaction. But everyone's body is different. We're sorry for any misunderstanding caused. Our agent means that we respect your decision. If you don't want to take the shipping fee, we will take it. To better address this issue, our agent has emailed you. Please kindly check your email or spam folder. Thanks for your understanding. We're looking forward to your reply.

Response from FYTOOSep 10, 2024

We sincerely apologize for the inconvenience caused. We support return. But based on our policy, if the return request is raised for the non-quality problem, we won't be able to cover the shipping cost. If you have trouble entering the return address, please contact us. Our agent will show you how to enter the address format. We're sorry that we didn't find your order record based on the review. We would appreciate it if you could offer us the email address you used for your order. We'll try to solve the problem for you. Your understanding would be greatly appreciated.