FYTOOReviews of fytoo.com

Response from FYTOOAug 14, 2023

Thank you for your positive feedback! We're delighted you enjoyed the glasses and found their quality impressive. We apologize for the minor prescription issue due to the pupillary distance measurement options. While a 0.5 difference can have an impact, it's often not noticeable in daily use. We appreciate your understanding of this detail. As we move forward, we're committed to enhancing our website process based on your precious feedback. For any questions or assistance, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for being a customer of Fytoo!

Response from FYTOOAug 12, 2023

We're sorry for your unpleasant shopping experience. We understand that finding the right fit for your glasses is crucial for your comfort and satisfaction. We apologize if the current frame size doesn't meet your expectations. The sizes of the frames on our website are fixed. The dimensions of each frame are listed on the frame's details page. These measurements can give you a better idea of how the glasses will fit your face. You could take them as a reference when ordering your glasses. To better assist you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOAug 9, 2023

Thanks for your kind comment! Each pair of glasses will undergo strict quality control before shipment to ensure that customers receive a satisfactory product. We also welcome you to keep visiting our site the next time you need eyeglasses. Thanks for your support for Fytoo!😊

Response from FYTOOAug 6, 2023

Thanks for your lovely comment. We attach great importance to the glasses' quality. We are committed to providing our customers with good value for money. We will continue to work hard and try our best to bring you a 5-star shopping experience for you in your next purchase. Thank you again for supporting us.

Response from FYTOOAug 6, 2023

Thank you for your precious feedback and we're sorry for the inconvenience caused. Our website has new arrivals from time to time to expand the options that our customers can choose from. We'll also keep your suggestions in mind and offer more and more men's sunglasses. Once again, we sincerely appreciate your support for Fytoo Glasses!

Response from FYTOOAug 5, 2023

Thank you for your precious feedback and we're sorry for the inconvenience caused. After receiving your glasses, you can contact our customer service center if there's anything wrong with them. Our professional service team will try to solve the problem for you with a proper solution. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. :)

Response from FYTOOAug 3, 2023

We sincerely apologize for the long wait. Our support staff will respond promptly within 12 hours after receiving emails from our customers. If you have a problem with your order, we will definitely do our best to help you solve it! We are sorry that we did not find the previous communication record. We would appreciate it if you could provide us with your order number so that e can find your order first, we will verify the problem with your order and help you solve it in the shortest possible time. Again, we apologize for the inconvenience and hope your understanding!

Response from FYTOOAug 3, 2023

Vielen Dank für Ihr wertvolles Feedback. Die Fassungen auf unserer Website unterstützen die virtuelle Anprobe. Sie können auf die Detailseite des Rahmens gehen, um den Eingang zur Anprobefunktion zu finden. Nachdem Sie Ihr Bild hochgeladen haben, können Sie sehen, wie der Rahmen an Ihnen aussieht. Da die Anprobefunktion nicht die tatsächliche Größenwirkung zeigt, können Sie sich vor der Bestellung Ihrer Brille die Maße der Fassung ansehen, die auf der Detailseite der Fassung aufgeführt sind, um die Fassung zu finden, die Ihnen am besten steht. Nochmals vielen Dank für Ihre Unterstützung für Fytoo