FYTOOReviews of fytoo.com

Response from FYTOOSep 8, 2023

Thank you for sharing your feedback about the shipping status information. We apologize for any confusion you may have experienced with the "departed airport" notification. We understand that clarity in tracking information is essential for a smooth customer experience. We will review and improve our tracking notifications to provide more specific and transparent details about the departure and destination airports. Your input is valuable to us, and we're committed to enhancing our service to better meet your expectations. If you have any further questions or concerns regarding your shipment or any other matter, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to assist you.

Response from FYTOOSep 8, 2023

Thank you for your review and your patience! We're thrilled to hear that you're pleased with the quality and style of the glasses you received. We apologize for the delay in delivery; sometimes, shipping can take longer than anticipated due to various factors. If you have any suggestions on how we can improve our delivery times, please feel free to share them with us. We appreciate your feedback and look forward to serving you in the future!

Response from FYTOOSep 7, 2023

Thanks for your precious feedback. We understand that finding the right fit for your glasses is crucial for your comfort and satisfaction. We apologize if the current frame size doesn't meet your expectations. The sizes of the frames on our website are fixed. The dimensions of each frame are listed on the frame's details page. These measurements can give you a better idea of how the glasses will fit your face. You could take them as a reference when ordering your glasses. If there's something wrong with your glasses, please contact our service service team. We'll try to solve the problem. Thank you for your understanding.

Response from FYTOOAug 22, 2023

We appreciate your precious feedback and we're sorry for the inconvenience caused in the process of your purchase. After your order is shipped from our warehouse, our agent will keep following up on the status of your order and ensure it can be delivered to you successfully. If there's anything wrong with the delivery, we will contact you in time. We're glad that you like the products you received and we will try to optimize our service based on your suggestions. Thank you for your support and understanding.

Response from FYTOOAug 16, 2023

We're really touched to see your high praise! There's nothing more gratifying than a customer satisfied with our product! If you can recommend our brand to a friend or family member we would appreciate it. We believe that every new customer will become our regular customer. Thanks again for your love and support for Fytoo!

Response from FYTOOAug 14, 2023

Thank you so much for your approval of our products. We're glad to hear that you're happy with your purchase! If you have any more feedback or questions, feel free to share. We're looking forward to your next visit! :)

Response from FYTOOAug 14, 2023

We greatly appreciate your feedback and your support for Fytoo! We're glad to hear that you're satisfied with everything, although we understand that the delivery time of 3 weeks might have been a bit longer than expected. Thank you for your understanding and patience regarding the delivery duration. We're constantly working to improve our shipping times and services to provide you with a smoother experience in the future. We're committed to ensuring your future experiences with us are even better. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Your satisfaction is our priority, and we're looking forward to serving you again. Thank you for choosing Fytoo! ♥

Response from FYTOOAug 14, 2023

Thank you for sharing your experience with us! We're thrilled to hear that the frames you chose exceeded your expectations in terms of build quality. Delivering a higher level of quality than anticipated is something we take pride in. If there's anything else we can assist you with or if you have further feedback to share, please feel free to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us for your eyewear needs!