Diana W.
The frame split at the staples
The frame split at the staples and the middle wood brace was crooked. I tried to send photos showing the issue it was difficult see because of the size. I tried to receive either a credit or refund. Offer to return and asked for a return label and was ignored. And still haven't heard anything. I spend almost $200 dollars and should have at least received a return label or credit. Diana Woodd
Response from FYIPlanetFeb 26, 2022
Dear Customer, We are really sorry for the inconvenience we have caused to you. Please accept our sincerest apology for our late response. As for your issue, we noted that you had reported your problem to us, but you couldn't provide us the photos for better demonstration of the case, so that we couldn't assist you. If possible, please contact us via email to resolve the issue as soon as possible. Thank you