Fxsvps.comReviews of fxsvps.com

Response from Fxsvps.comAug 21, 2026

Hello, Thank you for sharing your feedback. We are sorry that this situation caused frustration and affected your confidence in our service. We would, however, like to clarify an important point regarding the cancellation. Our records show that a cancellation request was submitted before the renewal date. Our Billing Team responded to that request and required a reply from you in order to proceed with/finalize the cancellation. Unfortunately, we did not receive any further response to that ticket before the renewal date. As the cancellation process had therefore not been completed, the service remained active in our billing system and was automatically renewed according to its existing recurring billing cycle. The charge was not made after a completed cancellation, nor was the service intentionally kept active against a confirmed cancellation instruction. When you contacted us again, our team reviewed the previous communication and the billing history and subsequently handled the cancellation request. We fully understand that, from a customer's perspective, submitting a cancellation request may feel like the process should already be complete. We are therefore reviewing how we communicate pending cancellation requests so that it is clearer when additional confirmation or information is still required from the customer. We would also like to clarify that billing administration is entirely separate from the technical operation and security of a customer's VPS. FXSVPS does not have access to customers' brokerage funds, and a billing dispute does not provide us with access to their trading account or financial assets. We respect your decision to share your experience, but we also believe it is important to clarify that the renewal occurred because the cancellation process remained incomplete after our Billing Team's response received no further reply—not because a completed cancellation request was ignored. Best Regards, **FXSVPS Team**

Response from Fxsvps.comAug 21, 2026

Hola, Lamentamos sinceramente la frustración que esta situación le ha causado y entendemos especialmente la preocupación cuando se utiliza un VPS para trading. Queremos aclarar algunos puntos importantes. En primer lugar, nuestro asistente automático está diseñado únicamente para realizar una primera revisión, recopilar información y generar un ticket cuando el caso requiere intervención técnica. No sustituye al equipo técnico. En incidencias relacionadas con conectividad, RDP, IP, puertos o infraestructura, el caso debe ser revisado por un técnico, ya que normalmente requiere comprobaciones directamente en el servidor o en la red. Hemos identificado su referencia **Ticket #078962**, por lo que el caso puede ser revisado en detalle por nuestro equipo. Respecto a los cambios de IP o puerto, si un cliente dispone de una **IP pública estática contratada**, cualquier cambio debe tener una razón técnica concreta y debe ser comunicado adecuadamente. Por ello, también revisaremos el historial de su servicio para entender exactamente qué ocurrió en esas ocasiones. Entendemos igualmente su preocupación por no poder acceder al VPS durante varias horas. Cuando ocurre una incidencia de acceso, nuestro equipo necesita determinar si el origen está en el VPS, Windows/RDP, firewall, red, nodo físico o infraestructura del centro de datos antes de aplicar una solución. Aun así, reconocemos que en servicios utilizados para trading la rapidez de comunicación es especialmente importante. En relación con la operación de CFD que menciona, lamentamos que no pudiera ejecutar su estrategia como tenía previsto. Sin embargo, un proveedor de VPS no puede garantizar resultados comerciales ni asumir pérdidas o beneficios potenciales derivados de operaciones que no llegaron a ejecutarse, ya que existen múltiples factores externos relacionados con el broker, plataforma, estrategia y mercado. Dicho esto, su reclamación sobre el acceso y el tiempo de respuesta merece una revisión seria. Nuestro objetivo no es simplemente cerrar un ticket, sino identificar la causa real y evitar que vuelva a producirse. Agradecemos sus comentarios y revisaremos internamente tanto el incidente técnico como la gestión del soporte asociada al **Ticket #078962**. Saludos cordiales, **Equipo FXSVPS**

Response from Fxsvps.comAug 21, 2026

Hi Mike, The part that worried you most deserves a straight answer first: your card number is not stored on our servers and never was. Payments run through Stripe, which holds the card in its own vault — we hold a reference to it and can see the last four digits, nothing more. When you deleted your billing details, that reference was removed from our side too. What we did not do is warn you that removing billing details does not cancel an active service. The service stayed live, the renewal invoice came due, and it was paid. That is the gap, and it is ours. Our terms are that a renewal, once processed, is not refunded, and we apply that to everyone equally. But you had taken a clear step to stop payment, and our client area let you believe that was enough — so we have credited the full $25 to your account. It will apply automatically to your next invoice. We have left the service running rather than closing it, since it is still active and you may want the time you have paid for. If you would rather it were closed, reply here or open a ticket and we will do it and confirm. We have also changed the client area: removing billing details now shows a notice that it does not cancel your service, with a direct link to cancel. Anyone doing what you did will now be told what it does and does not do. Thank you for the review — it found a real gap on our side. FXS VPS Support