Fxsvps.comReviews of fxsvps.com

they can understand what I am talking about. I cant open MQL5 they are not professional service waste my time more than 3 hours

I had one server from them, then I ordered one more. Somehow the passwords were overriding themselves when I was having two servers, and no server could save the password, so I contacted support service. The person told me to change the passwords to one password. BUT didn't tell me later I will have to reboot so that the change is effective and I had my live accounts running there. So I chaged the passwords to one password, rebooted, it closed my terminals, and then I couldn't log in back to the server I had live accounts on. Completely irresponsible advise to change the passwords before even deleting orders and closing the terminals. Then the agent told me she will create a ticket for me. Sure, now I have to wait to reseolve it while the terminasl with pending orders are closed, completely irresposnible! VERY BAD CUSTOMER SERVICE!!!

Got a bad experience where in after they do maintenance, my VPS is not reachable anymore. Instead, they created new VPS but on different server location. Old VPS files gone. :) Also, the support team replies are far from the question asked. Probably they didn't read or may be don't understand. This is not the first time, I've got several ticket where in the replies is far from the concern. Here's my last communication and my simple question with their reply (Copy-Pasted from the ticket) Question: why is my new VPS location is in Netherland? MY old VPS was Germany FXSVPS: We didn't change anyting, YOur VPS is connecting fine. So please verify it.

I requested cancellation before renewal, yet I was later charged anyway. I then discovered that my cancellation request had not actually been processed. Even after I asked for a refund and immediate cancellation, support kept delaying, avoiding the refund issue, and leaving the service active instead of simply carrying out my request. For me, this shows a serious lack of professionalism and destroys trust. This is especially worrying for a VPS company whose customers may leave trading platforms and accounts running on its servers. If I cannot trust them to handle a simple cancellation properly or to respect my bank card and avoid unwanted charges, I certainly would not feel comfortable trusting them with infrastructure connected to my trading account and money. Based on my experience, I would not recommend FXSVPS. ------------------------------------------- Update following FXSVPS's response: FXSVPS's reply actually confirms the central point of my review: **they acknowledge that my cancellation request was submitted before the renewal date.** Their justification is that I was supposedly required to reply again to their Billing Team before the cancellation could be finalized. However, this additional confirmation requirement does "not appear in their published Terms of Service". Their Terms state that customers may cancel at any time from the client area and that "cancelling stops future charges". They do not state that a cancellation request remains ineffective unless the customer subsequently replies to a support message. In my view, requiring an additional step that is not stated in the cancellation terms, then using the absence of that additional step to justify another renewal charge, is precisely the kind of practice that makes a company difficult to trust. Their second clarification is equally unconvincing. FXSVPS says that “billing administration is entirely separate from the technical operation and security of a customer's VPS.” But customers do not have separate relationships with FXSVPS's Billing Team and Technical Team. They have a relationship with "FXSVPS as one company". Saying that billing is separate from technical operations does not address the trust issue; billing practices are part of the company's conduct just as much as its technical services are. My concern was never that a billing employee could directly access my brokerage funds. My concern is much simpler: if I cannot trust a company to follow its own cancellation terms and handle my payment authorization responsibly, I would not trust that same company with infrastructure connected to my trading activity. For those reasons, their response does not change my assessment.

Quiero advertir a las personas del servicio tan pésimo que tiene esta empresa de VPS. Me han dejado sin poder acceder al VPS (no es la primera vez que me lo hacen), y no he podido operar conforme a mis herramientas y aprovechando la baja latencia. inluso, me han cambiado en otras ocasiones IP+puerto (y como dato importante, he pagado por una IP estática). He contactado urgentemente con el servicio de soporte, y lo único que hacen es dejarme en un chat con un agente de IA que no soluciona nada y solo te abre ticket (Ticket ID: #078962). Llevo HORAS esperando una solución y no resuelven nada. Por culpa de esta gente, he dejado de ganar una cuantiosa operación en CFDs que tenía preparada. Si realmente quieres hacer trading con la tranquilidad de un buen servicio con un soporte profesional y rápido, NO TE RECOMIENDO ESTA EMPRESA DE VPS.

FXSVPS continued to charge me even though I have already removed all my billing information from my account, This means my payment details were still saved on their end despite being deleted from the billing information

Paying trading-VPS customer. My server had 5 unexpected host-side reboots in two weeks — 4 of them with no crash dump at all. I proved the VM's dump config worked (the one reset that was a guest fault — a memory-management bugcheck, 0x1A — wrote a full dump), so 4 resets with no dump means the OS never got the chance to fault — the VM was reset below the OS, from the host. I sent the exact timestamps, event IDs and this reasoning. Their reply: a host "investigation" that declared no host fault, pinned everything on the single guest crash, never addressed the 4 dumpless resets, and offered me a fresh VPS on another node instead of an answer. The thread ended there, unresolved. Every one of those reboots also takes MT4/MT5 and any live EA down with it. Another time I messaged live support about an issue and, instead of asking my approval, they just restarted the server while my EAs were live and trading. Straight answers were the recurring problem: repeated "no anomaly" replies, and at one point I was told to stop "using AI" and keep my messages short — in a support ticket, which is exactly where the technical detail of a technical fault belongs. Execution was sloppy too. The VPS control panel itself errored out, so I had to message support to fix the tool I manage my own server with. New orders came back with specs I'd given ignored (two-drive storage, port 8080 for API), and the location was wrong on the invoice, so I had to message live support each time just to confirm I'd actually get the London server I ordered. The conduct matched. When running many MT5 instances froze the GUI — a Windows limitation, not their fault — live chat's reaction was to offer a retention discount rather than just tell me that; the straight answer only came later. When I asked for a refund, I was brushed off before I could explain, as raising it "over and over." The cancellation reply then claimed every ticket was "answered timely with proper explanation" (it wasn't) and leaned on my discounted rate as if that excused any of it. I didn't leave over hardware. I left over the support and the sloppy execution — and moved to a provider I expect to handle both better. re: FxSVPS's reply: I never claimed a host hardware fault. That's the question you keep answering. My claim was that the VM was reset below the OS — a host-level action, whatever its cause — and that is still unaddressed: 4 of the 5 resets produced no crash dump, and your reply doesn't explain them either. Your own investigation report also listed administrative stop/start tasks on my VM (qmstop:117 / qmstart:117) on 3 June — the same day as two of the resets — dismissed as "normal lifecycle operations," with no explanation of who triggered them or why. The discount has no bearing on whether those reboots were ever explained.

I had a disappointing experience with FxSVPS due to misleading information provided before I purchased the service. I specifically asked whether I could start with a free server location and later transfer to the New York server without paying the additional $2 premium-location fee. I was clearly told that I could use the one-click location transfer and move to New York without the extra charge. After purchasing the service, I was then told that New York is a premium location and that the $2 fee still applies. Support admitted that the earlier information was incorrect, but they did not immediately honor what I had been promised. The issue is not the small $2 fee itself. The problem is that I made my purchasing decision based on information given by their representative, and the company later refused to stand behind that information. I requested cancellation because I no longer felt confident in their sales practices. Potential customers should make sure they get all pricing and location fees confirmed in writing before purchasing.