FutumallReviews of futumall.com

Great customer service!

I received prompt response and the problem was solved

Although there were issues with shipping my order and I never received it, Durian (the rep who replied to my email about the delivery issue) did all he could to make the situation better. He made a request to issue a refund for my purchase. He took an unpleasant situation and created a positive outcome by providing excellent customer service.

While the product received was is perfect order, unfortunately, it did not fit my sink drains. When I reached out to Futumall to request a refund, Julia responded quickly and efficiently, setting the refund in motion. Within a few days, the refund showed in my account. Great customer service!

The item didn’t fit and they returned my money.

Julia, on your support team, made this transaction very easy and swiftly done . I gave her 5 stars!

Charles responded to my email with a resolution to my problem in a timely manner. Charles was very professional and understood the situation. He also explained the process for the resolution. This is what creates loyalty to your company and makes me do business with you again I also will make sure I tell every one I know to buy your products because of your outstanding customer service. Thank you for understanding from a customers standpoint.

Purchased this product from an online add one of my regular podcasts. Once it arrived I found that the sink I wanted it for was not a normal dimension, and the product was too large to fit. I asked if there was a smaller insert that I could exchange it for but it only came in the one size. The representative readily offered a refund.