FutumallReviews of futumall.com

Never got it. No refund no customer service.

The wood is so lightweight that it doesn’t stay on its feet and as soon as the cats try to use the ball it tips over very disappointed

I placed an order on June 24. I received an email confirming my order, with a link to follow the tracking of the order. I checked the tracking on or around July 4, and confirmed that the item was in transit. It's now Aug. 30 and I haven't received the package. The tracking page hasn't updated, it still states it's in transit. I ordered these water wands for the grandkids to play with over the summer. They are back in school now, and summer is effectively over. Very disappointed, disillusioned, and appalled at Futumall. DO NOT take the risk.

FALSE ADVERTISING!! I was appalled at the AI ad on Youtube. People, do not fall for this. The video and narration is 100% AI. You CANNOT get rid of nail fungus by a device like this. The clean toenail images are purely FICTION. Save your $12.99.

I ordered a sunhat on or shortly before 7-25-26, using my bank debit card. I received an email on 7-25-26 saying the order had been shipped and giving me tracking information. The money was taken from my account on 7-27-26. On 8-8-26, I received an email saying that the item had been delivered in/at my mailbox on 8-4-26. It had not. In that email, there was a complete shipping timeline, supposedly by the USPS. I emailed Futumall that I had not received the hat. I also took a copy of the timeline to my local USPS office on 8-13-26 and was told that the alleged tracking number was not a USPS number, and the entire timeline was a fabrication. On 8-14-26, I received a reply from Futumall, which was simply another copy of the "timeline". I replied to them that I had taken the "timeline" to the USPS and was told it was fabricated. I also notified my bank and the Federal Trade Commission on 8-14-26. I have heard nothing further from Futumall.

I NEVER RECEIVED MY ORDER# FUTU-515259 Please check the status of my order delivery and send me a replacement or provide a credit for the $30.97 charge. Thanks, Israela

I ordered a quantity of 10 and was charged for a quantity of 60. I want a refund.

Worst product and product return system ever. I will never use your crap again!!!