Thomas B.
Extended Warranty Issue
The place was very nice and the staff were friendly. However, We paid $159.00 for an extended warranty on two sofa's we purchased. When we had to make a warranty claim, the staff said our warranty wouldn't cover the damage we incurred. When I pressed them, they said our warranty wasn't the 100% one. I told them it was the only coverage we were offered. When I asked them how much more the 100% coverage would've cost, they said $34.00. Amazing! Like we wouldn't of paid the extra $34.00 in the beginning. Especially if we were made aware of it. I'm not sure what or who to believe. My recommendation is to make sure you really question these guys before purchasing an extended warranty from them.
Response from FurnitureusaFeb 11, 2016
Hello Thomas, Thank you very much for your 4-star review. We appreciate it very much and we also appreciate your feedback with the issue that you had on your warranty coverage. We are sorry that our sales team member did not explain the warranty coverage clear to you and I will relay this information to our sales manager to make sure that this information is being explained to our customers correctly with ALL different levels of coverage that they can buy. Again, thank you very much for bringing this to our attention. Have a good one, Ali T. Social Media & Marketing Admin.