FurnitureusaReviews of furnitureusa.com

1st one , I was not expect the mattress that much hard becous when I see on gallery it was very soft and comfortable , 2nd the person who working in delivery they were very rude .

I bought a 6 drawer dresser for over $300.00 when I picked up and took home and opened it 3 of the 6 drawers was busted luckily I lived 5 mins away so I loaded it back up went back to the store . Before leaving this time a open the next dresser right at the store ... that one had major scratches on the front. So they found another (3rd time is a charm I guess) we open that one as well everything checked out ok..upon taking it home I realized the handles were plastic and the wood was a low grade..all and all it was not worth the money I paid I could've went to a 2nd hand store and found a relationship wooden dresser for 100.00 I WILL NEVER SHOP HERE AGAIN ..IF YOU BUY ANYTHING OPEN IT THERE BEFORE YOU LEAVE!!!

Honestly, upon making the initial buy Captain was Great. But upon delivery, which I paid for, I was told that since I wasn't having them do any set up they would deliver the furniture upstairs. The delivery guys would NOT did not and refused to do so. Then,on my itemized print out they said I would receive a FREE 6-piece Comforter set. But I only got a 6-piece Sheet set. Now, I'm back at the store talking to the GM and he refused to honor what was written on my order. So, I called Captain Dan, who also said it was aistake. Even though the GM showed me the store advertisement that had COMFORTER written on but Xed over in black felt tip pen. I never saw that when spending over $1900.00. I had planned to come back and buy a Twmper-pedic mattress and another piece of furniture that would have totaled over $2000.00. But, alas, if that store can't Honor what was written on the customer order, Maybe $200.00 store cost, then they won't be getting ANY MORE OF MY BUSINESS!

Horrible experience shopping at this store. I was told they were going to pick up my old mattress when the new one was delivered and the delivery guy said he wasn't taking it because he didn't have instructions to pick it up. Called the store and the guy that answered had no idea of what he was doing. Ask for the salesman to call me back almost 2 weeks later no call. Two of the chairs from my pub are uneven I was told someone would call me to get them fixed and I haven't received a call back. Every time I called I'm given different excuses and no one can ever help me. I was told I was going to get my delivery fee refunded and I still haven't gotten it. I'm going into the store next weekend to talk to someone. This whole experience has been unpleasant. I'm a returning customer who will never be shopping there again

I bought a table and chair and I have a warranty. My chair got broken. We called for service. I never encountered such rude customer service named Maria. She has a Big Attitude in talking. I feels like it's our fault that the chair is broken. I'll never buy your product and will not recommend to our friends and family.

I paid for a couch set from them and the next morning found the same set, just different design for $100 cheaper with the ottoman. I asked if they would match the price, but told me that the furniture was cheaper quality but I went to the other store and manager should the furniture quality the same. Furniture wouldn't refund my money back to my credit card wanted to charge me a restocking fee of approximately $161, but had not even brought the sectional to me, said that it would cost for them to call and cancel the order. Then Qua said he would put in the ottoman that was free with the furniture store but I would now have to pay for my delivery. Didn't want the sectional wanted to cancel, but Qua refused to cancel my order without charging me a restocking fee. I will never buy anything there again. Be careful what you sign, read the fine print. Crooks............

After mouths they still haven't fixed my sofa and they sold me a extended warranty

Never go finance there their they rate too high. I bought all my furniture for 2500 and I end up paying 8500 for it. What a rid off