Denise S.
The product was not the size stated on the website…
The product was not the size stated on the website and I requested a return label. I sent in photos with measurements. They went to the manufacturer who said it was handmade and the variance was acceptable. It was not acceptable to me nor did they state that on their site. It was not what I paid for. Also I am suppose to return it in 14 days or there will be a 20% restocking charge. I am suppose to send it back to the manufacture. I think they just subcontract sellers. They want me to pay for the return and insure it. I suggest you do not deal with Home and Decor. Denise Schultz
Response from Home & Decor NJ LLCAug 18, 2023
Dear Denise, Sorry for the inconvenience, This is a hand-finished piece of artwork and there will be variances. The measurements by you are very minimal variances. We have already emailed you the return address with the RMA number. Your item is not damaged if damaged in that case you don't need to pay anything. Your item arrived in good condition.


