FurnitureetcUnlike many fly-by-night companies who open storefronts on the internet one day and are gone (with your money) the next, FurnitureETC has pioneered the business of selling furniture over the internet since 1999. We have thrived during the storms of e-commerce sales to serve as an anchor for shoppers looking for great home furnishings at unbelievable prices.
Furnitureetc (furnitureetc.com) has 135 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sara
I purchased a couch 3 months ago and it arrived and was bent in the back. I reported and sent pictures right away to furniture etc., also known as Coleman furniture or Renegade furniture group. Instead of replacing/exchanging the couch they said they would send someone to fix it. After finding our the fix is expensive the repair was refused and no refund or exchange was offered!! I am now stuck with a brand new broken couch.
Tsering W.
Very pleased with product and order process.
Whittney H.
I ordered a couch. It took a month to get because the shipping company they use only delivers to my area once a month. So my couch sat a the shipping department for 3 weeks. When I just asked for a refund they told me i would have to pay a 30% restocking fee. I asked to talk to a supervisor and they repeatedly hung up on me. So i gave up, waited and will never purchase from them again!
Emerald B.
ABSOLUTELY LOVE IT. I had been searching for the perfect idea of these sofas I was the happiest girl when I saw them! They are firm yet soft and comfy, I love the color, and the electrical features. I’ve had them for a few weeks now, I hope they are as durable as they are beautiful.
Kristine Bailey E.
Great price and great customer service!
mike C.
Love the couch! It was delivered fast, and the delivery team was courteous and professional
Jennifer
Purchased a sectional from them. Realized one of the pieces was too long for the space. Called multiple times during business hours and left messages and never heard back from them. Finally got through to speak to customer service and was told that to make changes to an order you have to contact them through email. Very specifically on their website it says to call them and dial 2 for existing orders. Once we got through they said it was too late and that we would have to pay to return the piece and that they couldn't just replace one piece, even though the pieces are purchased separately. Customer service was extremely rude and unhelpful. We realized we made a mistake and were willing to pay the restocking fee even though we contacted them within the cancellation window but it was nearly impossible to get through to them and they weren't willing to help when we finally did.
Angela
The delivery service was very professional and quick. We got to pick our delivery date and they were very detailed with explaining the next steps on the process. The furniture arrived earlier than expected that day, which was great, and it was in great condition. Our only negative is that we would’ve liked them to haul away our old furniture. We had to make two trips to the dump instead. However, the furniture delivery store let us know that they don’t haul the old stuff up front. The price was fantastic and it included the shipping which is better than buying directly from Ashley. Overall I would recommend using this company.
