Randy D.
Great Product. Terrible Communication/Service
Read all the reviews and decide for yourself whether or not you should order from this company. Product: 5 STARS I purchased an Italian leather sectional and I am very happy with the quality. It arrived in good shape and it was exactly what I was looking for. Communication: 1 STAR After I placed the order all communication stopped. The confirmation email gave me an account page that promised a tracking number within a few days. The account page was never updated and I was never given a tracking number. I emailed, called, and online chatted several times. Emails and calls were never returned. The person on the email chat promised delivery "by the end of next week" every time. After eight weeks I finally got an email from the delivery company. The delivery company said they only delivered one day a month so I had to take delivery on the day they set. I took delivery on that day. Fortunately, the delivery people were very nice and the sectional was great. This same sectional was available on several national sites. I chose Furniture ETC because I saved a couple hundred dollars. Next time I'll pay the extra money and I'll feel much better about the purchase. This company goes by several name including Furniture ETC, Coleman Furniture, and a third name that I can't recall. I started getting nervous when I saw the different DBAs. You can decide for yourself if you want to take the chance with this company. You might get lucky or you might get the run around for weeks.