FrontinescerBeckendgropReviews of furnica.com

Ce n'est que de l'arnaque. Pas reçu mon colis après plusieurs semaines. En plus ils répondent pas aux emails.

Meuble de qualité très médiocre et service de livraison lonnnnnng (quand vous le recevez bien sûr !) . Quand au service de réclamation quel galère , obliger de passer par le service PayPal pour qu’on daigne faire quoi que se soit! Inadmissible , à fuiiiiiir !!

Leider handelt es sich um Minderwertige Ware. Mußte bei einem Auszug defekte Gewinde nachschneiden, Edelstahlgriffe sind Hohlkörper, einfach keine gute Ware. Sehr schade. Hier kaufe ich nicht mehr ein.

Matériel concordant au prix. Gros problème dans la communication quant à la livraison. Fourniture payé mais aucune délais de livraison fourni même après 3 demandes d'information sur le site. Pour information délais de livraison entre 3 et 5 jours . Nous en sommes à 11.

Lieferzeit stimmt nicht mit versprochener Lieferzeit überein, Kommunikation schwierig; man hat den Eindruck zu nerven, nicht wirkliches Interesse an Lösung des Problems

Purchased some drawer runners on 22nd march 2021. Tracking info hasnt updated since the 26th. Only found out that this company sells things from overseas when i looked at the tracking info on date of purchase. Emailed the company to say not recieved items yet. Got email back saying they would contact delivery company & get back to me. No response or items & its now april 1st. Company state 3-5 days delivery. Take my advice & purchase from a uk company that actually has stock in the uk. Absolutely shocking customer service the website is misleading avoid at all costs

As long as you don't expect your items they're great. Been waiting weeks, but they're somewhere in Europe which would be nice to know rather than saying 4 days delivery. Save yourself the bother.

The whole process of ordering from Furnica involved, me chasing for tracking information through their facebook chat (which in their shipping policy is meant to be supplied once the order has shipped) then being told my order was probably lost but too email the company and explain this all again to a different person. This person looked into it and got back to me after 24 hours. This person then confirmed it was lost and asked if I wanted it sent again, I said yes and it was sent again, so this was 5 days wasted. Not so bad at this point, I agree and Furnica doesn't control the postal service. I then received no tracking information for the second shipment but didn't chase for it. The order arrived on the 3rd of September, 10 days after the initial order with an item that wasn't what i had ordered. I emailed the company who admitted fault and asked if i wanted to replace it or perhaps i could make use of it. I said i didn't want the item as it wouldn't fit in the intended cabinet as it was a completely different item, so i would like a refund and asked how to proceed with this. I was then told a courier would collect it tomorrow, luckily this suited me even though i wasn't consulted as to whether it was ok. The courier collected and i waited 10 days and hadn't yet received a refund so i emailed the company and they chose not to reply and apologise they just refunded the money. This process took a month and Furnica got increasingly discourteous and rude as the process dragged on. The customer shouldn't have to chase for tracking information and be palmed off to different customer service departments, give reasons as to why the incorrect item they received is not suitable nor should the customer have to chase for a refund of there funds. There are plenty of companies who can manage this with ease and i shall be using those companies in future.