FrontinescerBeckendgropReviews of furnica.com

On the plus side, the furniture cabinets were decent quality and look very good. On the minus side, the delivery was several weeks late and one package had been tampered with resulting in the lighting kit being removed. Customer service at first gave me the run-around then finally gave me the impression they would send replacements. When I began to chase the delivery of the replacements they 'ghosted' me and of course the delivery never arrived. This seems to be a case of 'ignore the customer and they will eventually go away'. Things can always go wrong but there is no excuse for deceit.

SCAM COMPANY. When my order for furniture did not arrive, I initially had email responses saying there would be a delay. But since then no email responses and telephone number does not connect. Lost money. Do not use this firm.

Ordered drawer runners at the beginning of November, nothing arrived. First email to Furnica they blamed the courier, second email said they'd send out replacements, third and fourth email ignored. Still no runners. Am pursuing refund through card company.

AVOID LIKE THE PLAGUE Placed order. Chased up no delivery after 2 weeks of waiting. Was told problems with courier which seems to be what they say to everyone looking at the reviews. Demanded to be sent to tracking no. as proof it had been posted but was just getting responses in broken English saying 'courier has given unsatisfactory response' but still sending no tracking no. Clearly all just lies.. Luckily I had paid with paypal but this took another 4 weeks to come to a conclusion as the company didnt have the decency to respond to the paypal claim/dispute. I was out of pocket buy £300 for 8 weeks all together not knowing whither I could order some new runners from elsewhere as there was a chance they may randomly turn up. This put the job behind by 8weeks. TOTAL SCAM COMPANY

Probably not a scam but avoid! They also tamper with reviews and flagged my previous one with the same wording as harmful / illegal and the review was removed. This also dilutes the value of the positive reviews on here, seeing as evidently the negative ones are being flagged and removed. Same story as a number of other reviews on here. Ordered drawer runners which did not arrive when promised. Phone number does not work ever. Emails are barely responded to. Contacted via FB messenger and Instagram, though the best way is to text the phone number instead of calling it. Did get a response, and indeed a refund in a reasonable time frame but only after threatening to visit the warehouse in Rugby to ensure money was refunded. At best this company is seriously incompetent and at worst a proper scam.

Absolut unseriöser polnischer Laden!! Habe vor mehr als zwei Wochen etwas bestellt und immer noch nichts erhalten! PayPal Käuferschutz war meine Rettung...telefonisch nicht erreichbar (Mailbox geht gleich ran). Googelt den Laden...absolut miese Abzockermasche!

Unfortunately, the experience fell below the standard I expected, and I wanted to provide feedback for your consideration. The order was not delivered on time, and I received no communication about the delay. While I appreciate that my cancellation and refund request was processed, I was surprised that no apology or acknowledgment of the inconvenience caused was offered. Clear communication and a simple apology can go a long way in maintaining trust and ensuring customer satisfaction.Given this experience, we have decided to place your company at the bottom of our supplier list and rest assured we won't ever use you again unless we have to.

Wie schon bei den anderen Kommentaren: Ware wurde nach den angebenen 2-4 Werktagen nicht versandt, auf Nachfrage kam eine Standardmail: Fehler liegt bei DPD, eine Sendungsnummer wurde nicht genannt. Artikel wurde auf Rückfrage dann am selben Tag noch storniert. Die Rückzahlung ist bis heute (4 Wochen nach Bestellung) immernoch nicht erfolgt. Die Mails landeten angeblich im Spamordner. Jetzt läuft Paypal Käuferschutz. Klare Empfehlung: Finger weg!