Furbo Pet CameraReviews of furbo.com

Great for a year then stop working ,they sent me a replacement that cost me $179 dollers with out the lead then told me to buy the lead on Amazon because they were out of stock that cost me another $15 the customer service is terrible please don't buy this product

Less than 6 years later, the company turned my $100+ furbo dog treat dispenser into tech junk. Product would work fine, but the company decided to stop "supporting" it, which means, it won't work at all. Bad for the environment, bad for customers, driven by greed. Shameful.

Am liebsten würde ich 0 Sterne vergeben. Ganz kurz nach Ablauf der Garantie, lässt sich das Gerät aus heiterem Himmel nicht mehr verbinden. Einzige Lösung des Services: neues Gerät und am liebsten ein 2 Jahren Abo. Was ein Zufall

Furbo was a major letdown and we will be switching to a more ethical company with a better product. Some of the issues we had with the camera include the following: - Furbo never detected when the dogs got into the trash. We even rushed one of our dogs to the emergency vet after we suspected she ate chocolate frosting out of the trash, but we didn't have it caught on Furbo even though the camera was pointed directly at the trash. - Furbo never detected when the dogs went potty inside the house. - We wanted to purchase a second camera, but they told us it would charge us the entire new 2-year fee instead of the prorated difference for upgrading from Basic to Pro. - Furbo periodically displayed ads inside the app and overlayed over the top of our videos even though we pay for a subscription. Users cannot turn these ads off. - Furbo cannot distinguish between a human cough / laugh and a dog bark. It sends notifications for all of the above. - The treat dispenser gets clogged periodically. - The speaker is bad quality so even humans have a hard time understanding what is being said through the app. Overall it was a bad experience.

I want to love Furbo, it was a nice little toy, but there are some big red flags for the company itself. I've had a Furbo since it came out pretty much, and it worked well. For the past 2 or 3 years, the camera live feed hasn't worked on the app. All I am ever able to see is a black screen. However, if I take a screenshot, I can see an image. Anyway, for me, it hasn't been a huge deal and I've made due with what I've got. HOWEVER, now I got notice that Furbo is discontinuing their Gen 1 camera, but not as an "optional upgrade", no. They are making Gen 1 unusable, forcing all of us to buy their new cameras as the camera that we currently have will become obsolete. Not only are they forcing their existing customers into spending the money AGAIN, but they are also trying to bind us to a monthly subscription for their services. This is totally fine if it were OPTIONAL. They are however, making it clear that the Gen 1 camera and the app for Gen 1 camera will no longer work after August 2024, so Furbo Gen 1 will be literal garbage. Not only are they trying to force their customers into buying again, but they are also producing a giant amount of garbage from all the Gen 1s they sold. They do not even have a program to return our old Furbos before upgrading, to recycle them inhouse and reduce the waste. It's an outright "throw out your current Furbo because it will no longer work, and buy a new one from us" type of attitude and I will not be participating. Not even Amazon - goodness, I have like five Gen 1 Alexas and they all still work, despite the release of newer models. Very disappointing environmental etiquette from Furbo.

Never maintains a consistent connection. Usually pops up with an error message saying unable to connect. Great if you’re in the house with your pet however if you use it for it’s main purpose of keeping an eye on when you’re out it’s useless.

Customer support is pathetic and weak. I do not recommend this product for this reason.

I've contacted their customer service 5 times now about returning my Furbo (within the 30-day return period). Although I was always able to reach customer service directly, they have been unable to provide me with a return label, because their label machine is broken.. ????? They promised me time and again to send the label whenever it's working again. But it's been about a month now and I haven't heard anything, am still stuck with the Furbo I don't want and can't get my money back. I get the feeling they're just postponing and delaying until you've forgotten so they don't have to repay you. How can a company, shipping tons of those devices worldwide, not be able to offer a return service because their label machine isn't working?!