Jess M.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I have repeatedly asked for updates on my order and have been ignored. I have asked for a refund and been ignored. I previously ordered a dog bed and at the start I received responses and they advised that my order was popular and therefore would be an additional wait time, I stupidly took their response as a good sign and felt comfortable spending £157 on sofa covers on the 6th June. The order is still showing as pending and I am simply being ignored. I have had to raise this as a dispute my bank and hope to resolve it this way. If there was clear communication it would not be as bad but to simply be ignored is wrong and I have absolutely no trust that I will revive this product or a refund. Edit - their response to my review is incorrect information. They have tried to make out they have responded with information when they have not, they have just said they will investigate. They done this to my last review to make themselves look better. I stand by my review - do not order from here
Response from FUNNYFUZZYJul 6, 2025
Hi Jess, We appreciate your feedback. We regret that you haven't received your order yet. That’s never the experience we want for you. We replied to your message on 06/07/2025 but it’s possible our email didn’t quite make it to your inbox. Sometimes messages get filtered into spam or junk folders, so we recommend checking there just in case. If you still don’t see it or have any questions, feel free to reach out again at [email protected] we’re here 24/7 and always happy to assist. Looking forward to helping you further. Team FunnyFuzzy