Fun FactoryReviews of funfactory.com

I’m really sad to have to write this review, because this was honestly the best toy I’ve ever used. Unfortunately, I had to replace it twice, and both replacements eventually stopped working randomly. I did not overuse it or overcharge it. It simply stopped working out of nowhere each time. When I contacted customer service through Amazon (since I bought it from a third-party seller), the seller completely ignored me, and I had to go through Amazon directly to obtain a refund. I also reached out to Fun Factory, but they told me they couldn’t do anything about their own product malfunctioning. What’s especially disappointing is that these were two different purchases from two different sellers, yet the same issue occurred both times. This points to a product reliability problem rather than user error. Overall, extremely disappointing customer service ( from both the brand and the resellers) for a product that otherwise had so much potential.

Awful experience. Went to visit to view as a potential place for my sons party. My cousin was up from London. We had our adult daughters with us, plus my 2 and a 3 year old. The young man that booked us in was lovely. We asked if while we had tea the adult teens ( 17&18 ) could supervise the toddlers- he replied yes of course. Their rules state online 2 and 3 year olds MUST be supervised on all equipment. We bought 3 bowls of soup, 3 ice creams, 2 tray bakes, 3 cans of juice and 2 waters. Which exceeded the price of entry. Which noone had an issue with. As my daughter and my niece went to the bathroom, the rudest woman behind the desk asked the man beside her ( I could only hope it wasn’t the manager as he was an older man in suit trousers and a jumper and would appear to be running the session- however did absolutely nothing about the situation, other than scuttle away - likely abused by the woman who was being verbally awful to two adult teens ) if he had signed “ these two in “ and started her bullying of them. It was awful. The girls were mortified. Telling them they could not be on the equipment and why were they on it. ( like anyone wants to be on the equipment 🤢 ) When I approached her she was rude, entitled and clearly had a manner of speaking to people with utter disdain. After telling her I definitely will not be holding my sons party there, her reply was “ good.” Awful human being and as business owners in Dundee- I would never ever speak to anyone let alone clients this way. She had no valid reason why the girls - as adults - could not supervise the wee ones. Their rules not ours that all 2&3 year olds need supervision on all equipment????? We will not be back and I will be leaving regular reviews so people know how awful this place is. Friends and family will happily choose other places to go now. I hope she learns some manners and the company finds a suitable course for her to attend in people skills and working with the public. The 1 star was for the well educated young man who signed us in. Thank you to him.

I first bought a vibrator from them about 15 years ago. It was their first version of what is now the "Tiger". Back then, the company was all about making high quality female-friendly toys and their products delivered on their promise. Their current website gives me the impression that they've since given up on their quest for female-friendliness. I really enjoyed this old vibrator. The engine was in the shaft, which concentrated the vibrations around the tip. Very satisfactory! The controls where taken care of with a rotating dial that was easily reachable while using it. It didn't have any of these ridiculous rithmic settings, but just went from vibrating softly to more intense. And it lasted for well over a decade!! When it finally broke, I immediately replaced it with the new Tiger. It was a total disappointment. The engine in now in the handle. Great for getting carpal tunnel, not so great for climaxing. The rotating dial has been replaced by buttons that, sadly, do include these rithmic programs, which I'm pretty sure are merely a man's interpretation of what a woman would like. It does nothing for me. It is rechargeable, which I thought would be a plus. But in the end it's the worst thing about it. It has no battery indicator, so very often you'll be enjoying yourself, only for the battery to cut out right before you climax. And then you have to wait several hours for it to recharge. Worst of all, after just a year and a half of moderate use, the battery now completely refuses to recharge. If only they had decided to still include a battery compartment, I could still use it. But now it's just 100 euros down the drain.