Fumfie.comReviews of fumfie.com

Dealt with these folks on a number of transactions! NEVER had a problem, shipping was quick and on time to say the least! Highly recommend these folks!!

Great prices, fast shipping, and amazing value!!!

I purchased a Nikon D7100 with a five year warranty that was for repairs and cleanings in Oct 2, 2014. Warranty was through Oct 2, 2019. I called Fumfie Aug 21, 2019 to get authorization to send in in for repairs and cleaning. The customer service representative looked up my purchase and confirmed my warranty was still valid and emailed instructions on how to send it in for service which included an RMA number (return merchandise authorization). She referenced order number 62902. In Aug 30, 2019, I received an email from customer service that stated, “David, Please give us a call in regards to the camera it seems like this camera wasnt brought from us so the camera will be returned back to you. Sarah”. After servers emails trying to get them to honor the warranty they said my order was too old and they had no record of me purchasing a warranty. At this point I called in and asked customer service if there was a way to look at purchases I had made from them. He looked me up and told me of my camera purchase. I asked if there was anything else on the purchase and he advised me a lens and 4 year warranty and the camera with a 5 year warranty. He asked if I would like him to email a copy of the purchase order to me. Of course I said yes. In minutes I received the email with the invoice. The actual order number on the invoice is 70851. I then sent an email back with the invoice included in the email. How is it that the first call I made for authorization to send it in they found my order and gave me an RMA number, then deny I made a purchase from them? How is it that when I call in to get info about my previous orders without bringing up my situation they were able to find my purchase with the warranties. I filed a BBB complaint with the information I am putting in this rating and on Sep 2, 2019 I received a response from the BBB and Fumfie that they were going to honor the warranty. On Sep 3, 2019 I sent another email advising they had my camera and authorization for service was authorized and to advise me in the status. On the same day I received a reply it was sent in for cleaning. Sep 11, 2019 I again emailed customer service to check the status. Sep 12, 2019 I got a response the camera was still with the repairs department but she would advise them to ship it back to me when it was completed. Sep 26, 2019 I had not received my camera back nor had I heard anything, so I sent another email requesting the status. Sep 27, 2019 I got a response email stating they were awaiting a call back from the returns department and they would let me know when they got a response. I never heard back but my camera showed up in the mail Oct 2. When I opened the box my camera was wrapped and boxed exactly as I shipped it to them. The screen was smudged and there was no invoice showing what was done like most places give when they do work on an item. So, I have no idea if anything was even done to my camera. Conclusion: Do “NOT” purchase an extended warranty from FUMIE!

Got my lens quickly.

Bad communication

I ordered a new product and received one that was not only opened but also defective. I waited a week for my refund to find the full amount was not refunded. Now I'm wasting more of my time monitoring my bank account for more weeks to follow.

Wow great website good deals

Product was all good. But shipping itself took more than a month. I had to wait 1 and half months to get my camera