FullondonReviews of fullondon.com

This company is just a scam. I order over £100 worth of items and they just never arrived. No response from their customer email. I actually cannot believe that they are operational. I wish I had seen the reviews before ordering.

Would give zero stars if I could. Purchased 5th June am so items should have been sent same day. No dispatch email received a week later and no replies to emails (2 different contact addresses), no reply via Contact Us on the website and no reply via Instagram. I paid via PayPal so, luckily, was easy to cancel the order and get a refund. Shame as I used the charcoal mask before (bought from a salon) and loved it.

Product still not arrived after 10 days. No reply to emails. Now I have to go through the hassle of opening a case with my bank. AVOID!

Ordered a 100ml product and only sent 40ml container Despite numerous emails to their contact team no reply ever received Only leaving one star as not able to leave less

So far no contact received from FUL about the products I received, I've sent 2 emails and chasing emails. Despicable lack of customer service for products that are expensive. Trustpilot should intervene and try and get the Company to step up!

zero customer service - no help after purchase

Do not use this brand, they have no customer service at all. I spend a small fortune on shampoo and conditioner, the shampoo had leaked prior to being pack and was half empty. It has been over two weeks & i have still had no reply from the company. I have emailed, messaged on whatsapp as it says on the website, used their chat function, messaged on all social media and messaged the salon which created it. None have repsonded. There is also no information on how to return a product in the box or online. Really disappointed.

Wouldn’t cancel and refund me for an order that had just gone through. Don’t buy from this company.