MAGPIECHIQUE
Wrong item sent, a month on still waiting for an exchange to be sent out
Ordered shampoo, sent me conditioner, as the shampoo was out of stock, I know it wasn't a mistake as they did the exact same thing with another order I made, and they acknowledged that the shampoo was out of stock. Has taken me a month and waiting to try and get an exchange, still not recieved my item. Very poor when they knew the item was out of stock so just sent something else anyway. They should be notifying customers items are out of stock and giving them the chance to cancel before items leave their warehouse, nor just sending out whatever they fancy. Why does an exchange take over a month and counting? Item was received at their warehouse a month ago and still not 'processed' for them to send out a replacement. The only thing I can think of is that they have done the same to a lot of people so are processing a lot of returns!